IT Support Analyst
7 days ago
We are working with an industry leader in Cheltenham who are looking to grow their IT Support team within their Cheltenham office.
Carrying out 2nd line support for internal users across a Windows / Microsoft environment through their internal servicedesk. This role is offering an incredibly competitive salary of up to £35,000 with some really outstanding career progression opportunities.What will you be doing as an IT Support Analyst?
- Ensuring all requests are accurately recorded and responded to within a timely manner
- Configuration, maintenance and troubleshooting of multifunctional devices, printers and secure print/cost recovery system
- Promoting the use of IT to staff
- Liaising with Technical Support team and thirdparty maintenance suppliers
- Imaging and maintaining laptops
- Deployment and maintenance of mobile devices
- Administration of the telecoms systems
- Utilising and providing updates for the IT knowledge base
- Assisting with the creation and updating of documentation
- At least 2 years' experience in an IT support role
- Good understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
- Strong Microsoft experience, including managing Windows Domains, Active Directory and Office 36
- Knowledge of IP networks and related WAN/LAN technologies including but not limited to TCP/IP, Routers, Switches, Firewalls
- Experience supporting Windows server
- Good logical reasoning and problemsolving skills
- Able to prioritise issues and manage time in the most efficient manner to provide the businesses with the best response
- Paying a competitive salary of up to £35,000 per annum
- Hybrid working model
- Excellent career progression opportunities
- Continuous CPD
- Additional lifestyle and medical benefits
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