Collections Officer

4 weeks ago

London, United Kingdom Peabody Full time

**Peabody**has an exciting opportunity for a **Collections Officer **on a **full time, 6 months Fixed Term Contract**based in**South East London.** In return, you will receive a competitive salary of **£35,000 per annum.**

As our** Collections Officer,**you will effectively manage our customers’ accounts, proactively maximising Peabody’s rent collection whilst supporting customers to be able to pay their rent and other charges.You will provide an efficient, effectiveand legally compliant service with a focus on supporting tenancy sustainment to help our customers manage the impact of welfare reform and external financial changes.

**What we're looking for in our Collections Officer**:

- Experienced in a customer-facing and challenging environment, ideally a housing association
- Understanding and experience of universal credit and welfare reform
- Understanding and experience in rent arrears possession action including attending court

**What you can expect to be doing as our Collections Officer**:

- Developing and maintaining an excellent knowledge of Peabody’s rent collection escalation, policies, and procedures, and act as an expert on this within the business
- Providing assistance to customers accessing Universal Credit and other housing related benefits, working collaboratively with the DWP and Financial Inclusion team, where applicable
- Communicating and negotiating with internal and external customers effectively via written communication, in/out bound phone contact and use of digital platforms
- Signposting and refering customers to Peabody’s Financial Inclusion team, Tenant and Family Sustainment team and Employment teams, where necessary, to provide customers with more holistic support and assistance due to a variety of needs and circumstances
- Communicating with customers, discussing and signposting on debt prevention, benefits entitlement and welfare reforms
- Providing clear advice to customers in line with the court pre action protocol, attending court and evictions wherever this is required
- Being technically aware and keeping up to date with training in the Collections Team, expanding your knowledge of legislation, regulatory standards, good practice to inform sound decision making
- Responsible for your own caseload of customer accounts and managing all aspects of rent accounts at every stage of tenancy across a variety of general needs and supported housing tenures
- Monitoring and managing rent accounts weekly, taking prompt and appropriate action to recover unpaid rent and other charges

If you feel have the skills and experience to become our** Collections Officer,** please click **‘apply’**now****
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means ifyou are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._

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