Collections Officer

4 weeks ago

London, United Kingdom Peabody Full time

**Peabody**has an exciting opportunity for a **Collections Officer**on a **6 month fixed term contract** **basis** based in **South East London. **In return, you will receive a competitive salary of **£35,715 per annum pro rata.**

**What we're looking for in our Collections Officer**:

- Experienced in a customer-facing and challenging environment, ideally a housing association
- Understanding and experience of universal credit and welfare reform
- Understanding and experience in rent arrears possession action including attending court

**What you can expect to be doing as our Collections Officer**:

- Effectively managing our customers’ accounts, proactively maximising Peabody’s rent collection whilst supporting customers to be able to pay their rent and other charges
- Providing an efficient, effective and legally compliant service with a focus on supporting tenancy sustainment to help our customers manage the impact of welfare reform and external financial changes
- Developing and maintaining an excellent knowledge of Peabody’s rent collection escalation, policies, and procedures, and act as an expert on this within the business
- Providing assistance to customers accessing Universal Credit and other housing related benefits, working collaboratively with the DWP and Financial Inclusion team, where applicable
- Communicating and negotiating with internal and external customers effectively via written communication, in/out bound phone contact and use of digital platforms
- Signposting and referring customers to Peabody’s Financial Inclusion team, Tenant and Family Sustainment team and Employment teams, where necessary, to provide customers with more holistic support and assistance due to a variety of needs and circumstances
- Communicating with customers, discussing and signposting on debt prevention, benefits entitlement and welfare reforms
- Providing clear advice to customers in line with the court pre action protocol, attending court and evictions wherever this is required
- Being technically aware and keep up to date with training in the Collections Team, expand your knowledge of legislation, regulatory standards, good practice to inform sound decision making
- Responsible for your own caseload of customer accounts and manage all aspects of rent accounts at every stage of tenancy across a variety of general needs and supported housing tenures
- Monitoring and managing rent accounts weekly, taking prompt and appropriate action to recover unpaid rent and other charges

If you feel have the skills and experience to become our**Collections Officer,** please click **‘apply’**now****
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means ifyou are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._

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