Assistant Co-ordinator

6 months ago


Horsham, United Kingdom WSCC Full time

**About Us**
West Sussex County Council (WSCC) operate a range of home to school and adults services transport routes across the County.

As part of our team, you will enable vulnerable people to achieve the best possible personal outcomes. You will do this by providing a reliable and consistent, safe transport service.

**Check out some videos showcasing our roles and the impact they have on the community.**

**About the Job**

**Salary**: £25,119 to £26,421 per annum, £19,740 to £20,763 pro rata.

**Location**: Your office base will be Horsham and a typical week requires attendance to the office and site visits but working from home can be agreed when required. This is led by the needs of the service.

**Contract**: Permanent. You will work term-time only 44 weeks per year with an additional 6.4 weeks annual leave entitlement.

What is term time only working? A term time only contract is for our staff who are employed to work only during periods when schools are open. Your pay is calculated on an annual basis and then you are paid over twelve equal monthly instalments.

**Working pattern**: Part-time, 30 hours per week. Flexible working options available, to be agreed with your line manager.

**Employer Pension Contribution**: 19.70% this alters per annum on the 1st April each year.

As the Assistant Transport Coordinator, you will be supporting passenger care. This includes providing a safe passenger transport service for individuals with complex needs who may require medical intervention during their journey. You will supervise the Passenger Assistants and Health Care Assistants who provide the required care for those passengers.

Our service operates across the county taking children to and from School. Our Passenger Assistants (PA’s) act as chaperones with basic first aid training.

The role involves overseeing the allocation of PA's and Passenger Health Care Assistants in a specific area of the county, amount of staff varying, minimum of 40. Responsibilities include providing support and training to staff, co-ordinating with drivers and external suppliers, and facilitating communication with parents and schools.

You will have to work with other parties which may include WSCC planners, school staff or parents. You will need to manage incident responses through a thorough reporting process and participate in internal investigations. The role will be based at a WSCC depot but will require travel for meetings and site visits so a driving licence is required. Flexibility is key, as the role may involve covering different areas or tasks as needed to ensure smooth operations.
**What we need from you**:

- Written and oral communication skills.
- Ability to anticipate and identify problems, plan solutions and make sound problem-solving decisions.
- Strong customer focus.
- People related skills for managing.
- Experience of day-to-day supervision of a team.
- Previous experience of caring for children or adults with complex needs would be helpful in being able to understand the challenges faced by the team.
- Demonstrable customer service skills.
- Proven successful experience of working as part of a team in order to effectively meet objectives within agreed/necessary timescales.
- Full car driver licence.

**Rewards and Benefits**
We care hugely about wellbeing, working in a friendly atmosphere, looking out for each other and developing our team to be the best they can be. Alongside this, we also offer the below benefits:

- Utilisation of pool cars for traveling to other WSCC offices and depots.
- A generous pension scheme.
- A strong supportive management team.
- Training and development opportunities, including coaching and mentoring.
- A range of discounts including Argos, Samsung, Asos, B&Q and many more.
- Free access to employee assistant programmes.
- Discounted membership at selected local sports and fitness centres.
- A range of commuting and business travel discount and initiatives.

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our **Rewards and Benefits** page.
**Further Information**

Job Reference: EIE01301



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