Renewable Maintenance Co-ordinator

4 weeks ago


Horsham, United Kingdom Baystar Full time

**Key Responsibilities**:
Administrative Support:

- Manage daily administrative tasks like service booking, taking calls for call outs, issuing call-out report to the relevant client, ordering parts and co-ordinating return visits.
- Manage schedules and appointments, ensuring timely coordination of call-out services.
- Prepare and maintain accurate records, reports, and documentation related to call-out activities in the relevant files
- Support to main business activities such as answering calls, finance admin in support of Aneta, business development, marketing admin support where possible.
- Assistance in the compilation of O&M and handover documentation manuals for completed projects.

Client Interaction:

- Respond to client inquiries promptly and professionally, providing information and resolving issues as needed.
- Coordinate with clients to confirm service details and schedules.
- Contacting manufacturers to become their service partners and maintaining relationships with key stakeholders.
- Reach out to new and existing system owners to establish a maintenance contract for their HP

Database Management:

- Maintain and update client and service databases accurately, proactively book services keep all records in the relevant client folder.
- Ensure data integrity and confidentiality.
- Check reports and provide data analysis as required.

Logistics Coordination:

- Schedule and dispatch call-out teams based on client requests, location and service availability.
- Monitor service progress and communicate any delays or changes to clients and internal teams.
- Ensure that all necessary equipment and materials are available for call-out teams. Order parts with the assistance of the service engineers and communicate to clients.

Qualifications:

- Proven experience as an administrative assistant or in a similar role.
- Excellent organizational and multitasking skills.
- Strong verbal and written communication skills.
- Proficiency in MS Office (Word, Excel, Outlook) and office management software.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Experience in a call-out service environment is a plus but not required.

Hours of work:

- Business is open typical office hours 8am-5.30pm weekdays
- Occasional overtime may be required based on service demands.

**Benefits**:

- Competitive salary and flexibility provided
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.

Sales Background preferable but not required.

**Job Type**: Part-time

Pay: £24,000.00-£28,000.00 per year

Expected hours: 20 - 30 per week

**Benefits**:

- Company pension
- Free or subsidised travel
- Free parking
- Referral programme

Schedule:

- Flexitime
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Baystar Service Support Role



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