Renewable Maintenance Co-ordinator
6 months ago
**Key Responsibilities**:
Administrative Support:
- Manage daily administrative tasks like service booking, taking calls for call outs, issuing call-out report to the relevant client, ordering parts and co-ordinating return visits.
- Manage schedules and appointments, ensuring timely coordination of call-out services.
- Prepare and maintain accurate records, reports, and documentation related to call-out activities in the relevant files
- Support to main business activities such as answering calls, finance admin in support of Aneta, business development, marketing admin support where possible.
- Assistance in the compilation of O&M and handover documentation manuals for completed projects.
Client Interaction:
- Respond to client inquiries promptly and professionally, providing information and resolving issues as needed.
- Coordinate with clients to confirm service details and schedules.
- Contacting manufacturers to become their service partners and maintaining relationships with key stakeholders.
- Reach out to new and existing system owners to establish a maintenance contract for their HP
Database Management:
- Maintain and update client and service databases accurately, proactively book services keep all records in the relevant client folder.
- Ensure data integrity and confidentiality.
- Check reports and provide data analysis as required.
Logistics Coordination:
- Schedule and dispatch call-out teams based on client requests, location and service availability.
- Monitor service progress and communicate any delays or changes to clients and internal teams.
- Ensure that all necessary equipment and materials are available for call-out teams. Order parts with the assistance of the service engineers and communicate to clients.
Qualifications:
- Proven experience as an administrative assistant or in a similar role.
- Excellent organizational and multitasking skills.
- Strong verbal and written communication skills.
- Proficiency in MS Office (Word, Excel, Outlook) and office management software.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Experience in a call-out service environment is a plus but not required.
Hours of work:
- Business is open typical office hours 8am-5.30pm weekdays
- Occasional overtime may be required based on service demands.
**Benefits**:
- Competitive salary and flexibility provided
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
Sales Background preferable but not required.
**Job Type**: Part-time
Pay: £24,000.00-£28,000.00 per year
Expected hours: 20 - 30 per week
**Benefits**:
- Company pension
- Free or subsidised travel
- Free parking
- Referral programme
Schedule:
- Flexitime
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Baystar Service Support Role
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