Gp Receptionist

4 weeks ago

High Wycombe, United Kingdom Cressex Health Centre Full time

To provide a high quality reception service at all times. To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way **GP Surgery Experience Prefered**

Provide general assistance to the Cressex Health Centre team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main responsibilities

following is typical of the duties the post holder will be expected to perform. It is not necessarily exhaustive and other duties of a similar nature and level may be required from time to time

Reception

To undertake basic reception duties and promote the ethos of the organisation in a professional and courteous manner at all times

Consult with members of practice team regarding patients and visitors as necessary

Management of all telephone enquiries, receiving incoming telephone calls in a timely manner, and answer, take messages or redirect as appropriate

Ensure all patients are recorded on arrival and external customers/visitors are appropriately recorded in the visitor book and aware of emergency evacuation procedures and safeguarding policy

Responsible for the delivery of completed repeat prescriptions to patients verifying names and addresses

Ensure the reception area is presentable, professional and maintained to a high standard at all times

Be able to cover all reception position as necessary

Appointments

Process appointment requests in accordance with CHC policy for all appointments from patients by telephone and in person.

To manage patient requests/concerns efficiently and in the most appropriate manner

To monitor patient arrivals and waiting times and assist as necessary

Administration

To provide administration support to the Lead GP and Nurse for a specific clinical area on request

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

To provide information such as leaflets and contact details to patients pertaining to other healthcare services and resources as appropriate

Confidential management of patient information at all times. Registering/Pulling/filing notes for surgeries and updating as necessary

Filing post in medical records as requested

Fax and photocopy as requested

Be willing to be trained to provide first-aid/medical/welfare assistance

repeat prescription requests in accordance with practice guidelines

Telephone

Cover for other receptionists when necessary

Other Tasks

Issuing/receiving prescription pads to/from GP’s at the start/end of each day in accordance with CHC policy

Clear rooms after surgeries
**Have a thorough knowledge of building security system - to include doors/windows/alarms**

Any other duties as may reasonably be requested by the Line Manager/Practice Manager

Reporting all welfare / H&S safety concerns to Line Manager in a timely manner

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

COVID-19 precaution(s):

- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitisation, disinfection or cleaning procedures in place

Work remotely
- No

**Job Types**: Full-time, Part-time, Contract
Contract length: 12 months

**Salary**: From £11.45 per hour

Expected hours: 37.5 per week

Schedule:

- Monday to Friday

Work Location: Hybrid remote in High Wycombe HP12 3PP

Expected start date: 01/04/2024

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