Medical Receptionist

2 weeks ago

High Wycombe, United Kingdom Fusion Business Solutions Full time

**RECEPTIONIST JOB DESCRIPTION AND PERSON SPECIFICATION**

**Job Title**:Medical Receptionist

**Accountable to**: Practice Manager

**Job Summary**

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

**Primary Responsibilities**

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required(on completion of internal training)

Input data into the patient’s healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Completion of administrative tasks in relation to patient results and letters

**Secondary Responsibilities**

In addition to the primary responsibilities, the receptionist may be requested to:
Partake in audit as directed by the audit lead.

Support administrative staff, providing cover during staff absences, with training.

Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records (on completion of internal training).

Complete opening and closing procedures in accordance with the duty rota

As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

**Job Types**: Full-time, Part-time

Pay: Up to £10.50 per hour

**Benefits**:

- Company pension

Schedule:

- Flexitime
- Monday to Friday

**Experience**:

- GP surgery: 1 year (required)

Work Location: In person

Reference ID: Receptionist - 001

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