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Medical Receptionist
4 months ago
Receptionist at Desborough & Hazlemere Surgery
Major duties and responsibilities of the post
1. Reception and Admin dutiesGreet all patients in a friendly, courteous and welcoming manner, whether face to face or by telephoneensure accurate and efficient use of the computerized appointment system and monitor flow of patients into consulting and treatment rooms.Respond to requests from clinicians (e.g. for files, telephone calls, refreshments) in a timely and friendly manner.Explain practice arrangements and formal requirements to new patients and those seeking temporary cover. Ensure procedures are completed by making up patient records and transferring details on to the computer.Respond to all queries and requests for assistance from patients and other visitors, ensuring that any urgent or serious medical problems are given priority.Enter requests for home visits into visit book and messages for doctors in the message book and/or on the computer screen, stating time received and including all relevant information and where necessary refer to the Duty Doctor.Check that messages have been actioned, reminding doctors as appropriate and deal with requests for action received via the clinical system.Receive requests for prescriptions from patients, and deal with these in accord with the practice policy.As receptionist, ensure Repeat Prescriptions and Queries are dealt with each morning.Ensure reception and waiting areas are kept neat and tidy.
2. Management of appointment systemsBook appointments and recalls taking note of the Practice policy for access to clinicians.Monitor effectiveness of the system and report any problems or variations required. Ensure correspondence, reports, results etc. are opened promptly, date stamped and passed to the relevant staff.
3. Preparation of consulting roomsEnsure that the consulting rooms are prepared in readiness for each consulting session, checking for the full range of forms and re-stocking as required.Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.
4. Operation of telephone systemReceive and make calls as required, answering the phone within the surgery policy. Divert calls and take messages as appropriate.Ensure that system is operational at the beginning of each day and switched over to night service at the end of each day.
5. Start and end of day proceduresOpen up premises at the start of day, deactivate the alarm and make all necessary preparation to receive patients.Secure premises at the end of day; ensure the building is secured, internal lights off and alarm activated.Be able to start at 8 am and finish at 6.30 pm. Finishes later than 6:30 pm or work on a Saturday may be required dependent on the Practice “access” policy.
6. Special requirements of the postAn understanding, acceptance and adherence to the need for strict confidentiality.An ability to use own judgment, resourcefulness, common sense and local knowledge to respond to patients’ enquiries and requests.An ability to work at either the Desborough or Hazlemere surgeries, if staffing requirements dictate.Excellent communication skillsAbility to make a good cup of tea and coffee
PERSON SPECIFICATION - Receptionist
1. Qualifications Demonstrable numeracy and alphabet (reading, writing and spelling) skills.
2. Experience-- Experience of working in a public reception environment (preferable) Experience of telephone answering and operation (preferable) Experience of dealing with the public/patients (preferable)
3. Knowledge/Skills Excellent communication skills Proficient IT skills (e.g. use of Word, keyboard and “mouse” skills)
4. Qualities/Attributes An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Able to multitask
5. Other Flexibility of working hours/ able to work at the desired times, including cover when colleagues on holiday, and possibility of Saturdays. Non smoker Car driver/clean license (preferable).
**Job Types**: Part-time, Permanent
Schedule:
- Overtime
COVID-19 considerations:
All patients and visitors are required to wear a face mask.
Ability to commute/relocate:
- High Wycombe, HP11 2SD: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
