Medical Receptionist

1 week ago

High Wycombe, United Kingdom Desborough Surgery Full time

Desborough Surgery in High Wycombe requires additional Medical Receptionist/Administrators to work between 12 & 32 hours a week.

Applicants should enjoy working in a vibrant environment and have good general IT skills. They must be able to provide excellent customer service to our patients and possess the ability to manage and prioritise a busy/varied workload. Common sense, flexibility, compassion and a "can do" approach is essential for this position.

Main duties of the job

Duties of a Medical Receptionist at Desborough & Hazlemere Surgery will include:
Greet and manage the patients (in person or by telephone)

Dealing with queries from patients and clinicians

General administrative tasks (eg. registering patients, processing prescriptions, contacting patients and providers, booking patients in for appointments).

You will be encouraged to be an active part of the team and be given the opportunity to put forward any ideas and suggestions

Previous experience in a medical environment is desirable but not essential.

The successful applicant will be expected to work morning (8 am starts) and afternoon shifts (6.30 pm finishes) Monday to Friday.

You will need to be flexible as the role will also include additional holiday/sickness cover when required.

The individuals will be trained to use the IT system, including EMIS and will have access to the NHS pension scheme and receive employee benefits (i.e. annual leave allowance).

About us

Desborough & Hazlemere Surgery is a well-established practice serving 14,000 patients across two sites in High Wycombe, a large, diverse town in Buckinghamshire.

You will become a key part of the team, consisting of 7 GPs (including 3 Partners), experienced and organised Nurses/Health Care Assistants, management and administrative teams as well as our wider Primary Care Network team including pharmacists, paramedics and social prescribers.

There is a friendly atmosphere established at both our sites, a long with a 'can do' work ethic. There is a loyal and well established team in place, with a very low staff turnover rate.

All staff are invited to have an input into the development and smooth running of the Practice.

Job descriptionJob responsibilities

Main duties and responsibilities of the post

1. Reception and Admin duties
- Greet all patients in a friendly, courteous and welcoming manner, whether face to face or by telephone
- Undertake Admin tasks appropriate to the role, to ensure the efficient running of the practice computer system, carrying out searches, audits and recalls as required.
- Arrange the collection and dispatch of patients notes as required.
- Report faults to the software supplier and/or appropriate IT support desk, and track progress.
- As receptionist, ensure accurate and efficient use of the computerised appointment system and monitor flow of patients into consulting and treatment rooms.
- Respond to requests from clinicians (e.g. for files, telephone calls, refreshments) in a timely and friendly manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover. Ensure procedures are completed by making up patient records and transferring details on to the computer.
- Respond to all queries and requests for assistance from patients and other visitors, ensuring that any urgent or serious medical problems are given priority.
- Enter requests for home visits into visit book and messages for doctors in the message book and/or on the computer screen, stating time received and including all relevant information and where necessary refer to the Duty Doctor.
- Check that messages have been actioned, reminding doctors as appropriate and deal with requests for action received via the clinical system.
- Receive requests for prescriptions from patients, and deal with these in accord with the practice policy.
- As receptionist, ensure Repeat Prescriptions and Queries are dealt with each morning.
- Ensure reception and waiting areas are kept neat and tidy.

2. Management of appointment systems

Book appointments and recalls taking note of the Practice policy for access to clinicians.
- Monitor effectiveness of the system and report any problems or variations required.

3. Management of medical records
- Assist with the accurate input of data to the clinical system and document management system
- Ensure correspondence, reports, results etc. are opened promptly, date stamped and passed to the relevant staff.

4. Preparation of consulting rooms
- Ensure that the consulting rooms are prepared in readiness for each consulting session, checking for the full range of forms and re-stocking as required.
- Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.

5. Operation of telephone system
- Receive and make calls as required, answering the phone within the surgery policy. Divert calls and take messages as appropriate.

6. Start and end of day procedures
- Op

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