Ict Technical Specialist

5 months ago

Westminster, United Kingdom Link Financial Outsourcing Full time

**Company Overview**

Link Financial is one of Europe’s most trusted outsourced servicers and purchasers of consumer and business loans. For over 22 years, our scale, professionalism, and expertise has made Link Financial the partner of choice for many of the world’s leading banks and providers of credit which is why we are one of the top names in our industry.

Our operation spans eleven European offices employing 850 people and managing 4.5 million customer accounts and we are passionate and committed to providing high quality service for our customers. We are always looking for great people to join our team and help us to continue providing positive outcomes for our customers.

**About You**
- Understands the importance of excellent customer service to the business and its employees
- Strong organisation and prioritisation skills to ensure work is completed on time
- A strong team player, with the natural mentality to achieve team goals
- Strong communicator with interpersonal skills that develop strong relationships with others
- Proven ability to work under pressure
- Commitment to personal development and keeping up to date with current industry trends, technologies, and best practices

**Job Role**

This role is to ensure the smooth functioning of the ICT operational environments that support, core infrastructure (Compute, Storage, Virtualisation and Networking), Business Applications and End User Solution (Citrix, M365, Thin Clients) to the business: Primary areas of responsibility include:
- Strong knowledge of administrating and supporting M365 including Exchange Online Teams, Autopilot and Intune.
- Strong knowledge of administrating and supporting Azure including Azure AD, Site Recovery, Backup and core Tenant best practices and security standards.
- Good understanding of Network (Dell) and Voice solutions (Avaya and 8x8)
- An understanding of End User Technologies like Citrix, Thin Clients (Dell and 10Zig) solutions.
- Using automation for repeat tasks and checks to improve efficiencies, accuracy and reduce work effort
- Maintain L3 ticket queue for all infrastructure and escalations
- Resolve incidents, investigate root cause, and undertake problem management

**Work Experience and Qualifications**
- A solid background working within a busy IT team and experience in supporting technical solutions
- Strong experience in general Wintel support with Microsoft stack.
- Experience in an IT role, implementing change and projects successfully across multiple locations
- Virtualisation technology experience (VMWare)
- Microsoft Cloud technologies (Azure, CBA, MFA, Teams, Intune) and other SaaS/UCaaS like 8x8
- Understanding of Linux would be an advantage.

**Role Package**

We provide a range of benefits that are designed to support our employees across their health, finances, and lifestyle. Some of our benefits are listed below:

- Your hours of work are: 37.5hours per week, but dependent on the business needs it may vary
- Some out of hour’s work will be required
- Salary - up to £40,000
- Role is in our London office - some travel to UK and European offices may be required
- **Office based**:

- 25 days holiday + bank holiday’s + a Birthday Day off
- Discretionary annual performance bonus scheme
- Purchase additional holiday scheme
- Pension Scheme
- Employee Assistance Programme for you and your family, including virtual GP service, counselling, get fit programmes and more
- Life assurance (4 x annual salary)
- Season Ticket Travel Loans
- Enhanced Maternity and adoption pay
- Voluntary employee benefits such as Health Plans, Gym Discounts, Restaurant Discounts, Will writing services and more
- Discounts and cashback on thousands of retailers
- Friendly, relaxed atmosphere with modern facilities and free tea and coffee
- We arrange a lot of social events during the year, regularly fundraise for our chosen charities, and have recognition schemes in place that reward our employees for being great team members.

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