Technical Team Leader

6 months ago

Westminster, United Kingdom Integral UK Full time

**Role Title: Technical Team Leader**

**Location: St James Square, London**

**Role Purpose**:
To provide and efficient control of work service, supporting projects, moves and churn and operational activities across the portfolio for our client.

The role will provide support in the coordination, planning and monitoring of sub-contract works including monitoring, auditing, and enforcement of the Control of Work requirements. The role is responsible for the safe execution, agreed quality and timely completion of sub-contract work and to ensure that the Client & JLL requirements are always adhered to. Line Management and responsibilities of work schedules and day to day operations for the onsite team

**Main Duties & Responsibilities**:

- Host, oversee and work with visiting contractors, both project related and in support of the operational team activities.
- Manage work delivery at client premises, ensuring agreed quality objectives and timely project completion
- Manage safe execution of work to ensure adherence to the safe systems of work.
- Carry out and meet SLAs and PPMs set by the contract.
- Look to innovate and improve on best practices and support JLL growth by developing skill sets and learning new processes.
- Develop and share ideals and knowledge.
- Ensure completion of all reactive Helpdesk Requests ensuring closing and completion in line with SLA's
- Participate in a on call rota to support out of hours emergencies.
- Support the Client Projects / JLL Projects and Operational teams by coordinating activity and advising limitations.
- Develop and maintain consistent, professional and effective communication with project managers, contractors, consultants, customers and client representatives.
- Provide suitable Health & Safety information to contractors including client protocols & INTEGRAL EHS requirements, local procedures, welfare facilities.
- Issue and clearance of Permits to Work as required within there discipline
- Carry out and document inspections of work equipment within competency.
- Undertake proportionate monitoring of contractors to ensure that method statements and risk assessments, are being adhered to and high standards of work is maintained
- Carry out and document workplace inspections and Audits to JLL and Client requirements.
- Take appropriate action where sub-standard performance has been identified.
- Coordinate with FM infrastructure teams to facilitate isolations, reconnections and the formal handover of completed works.
- Ensure that refresher training is undertaken for safety critical job specific requirements at regular intervals.
- Support in the training and development of all technical training requirements, including competency training, critical services training and scenario training exercises.
- Proactively seek innovation in all areas of service provision, in pursuit of continuous improvement
- Accountable to their immediate Manager for ensuring all service partners operate in compliance with Environmental, Health & Safety policies and procedures and with local, national or European EHS legal requirements.
- Bring to the immediate attention of Site Manager any critical incident or problem that could affect the ability of the JLL Team to meet their contractual obligations or BP's expectations.
- Other duties as assigned
- Liaise with the JLL/ INTEGRAL EHS specialist to ensure audit compliance at all times
- Ensure maintenance is carried out in line with INTEGRAL H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews
- Escalate urgent issues identified through to the Technical Services Manager
- Able to manage cost related to delivery of maintenance activities (specialist and self-perform).
- Ensuring all client services meet client requirements or appropriate SLAs to ensure compliance and performance, covering business continuity.
- Provide supervision and leadership of a service team that ensures the efficient and safe operation of client location(s). Lead and develop a ONE TEAM approach with all Integral/ JLL staff and supply partners as part of Third Party Contractor Management.
- Operate to an Asset management plan (one year - 15 year), dilapidation and update plans relating to special locations and change control process covering business critical areas.
- Provide technical management reports as & when required.
- Provide emergency response standby, call out. Escalate urgent issues identified through to the Technical Services Manager & Account Manager. Respond to work interruptions, outages or emergencies consistent with the SLA. Establish emergency response escalation programs working with the client and Security to ensure the appropriate representatives are notified of emergency conditions in a timely manner.
- Support cost-effective procurement of engineering maintenance services and operate within annual engineering budgets for the maintenance a

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