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Neighbourhood Officer

4 months ago

Cambridge, United Kingdom Places for People Full time

We are Places for People, we build homes and manage communities where everyone is welcome and everyone can thrive, we are placemakers.

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with customer focussed people, supportive people and caring people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

**More about your role**

Your role with us will be to provide an excellent level of customer service to our clients on a patch within Cambridgeshire. You will be responsible for managing tenancies on your own patch by using early interventions. You will work closely with the Neighbourhood Team, including Neighbourhood Wardens, Anti-Social Behaviour Officer and Revenue Officers in carrying out regular visits to address any potential breaches of tenancy and identify any issues on your patch.

You will deal with any potential complaints received, this may include reports of anti-social behaviour, noise nuisance, property condition and environmental issues. You will be responsible for enforcing tenancy conditions accordingly whilst working with other members of staff to ensure this is understood. You will work closely with our customers and offer advice in order to help promote positive behaviour in our communities.

This is an agile homebased role where you will work from home be travel to our Huntingdon communities as required.

**Please note this is a fixed term role due to end in June 2024**

Please download the attached job description for further information

**More about you**

You will have worked in previous roles where a high standard of customer service is key. You should be comfortable dealing with people from a range of backgrounds with an ability to tailor this based on the needs of the person. You should have experience building important relationships, both internally and externally.

**The benefits**

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

- Excellent holiday package and rewards
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.

**What's next?**

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.