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Customer Service Advisor

2 months ago

Dunfermline, United Kingdom Yoke for CWS (AMS) Full time

**Customer Service Advisor - Dunfermline**
- Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you._

**Location**:
Pitreavie Business Park, Queensferry Road, KY99 4BS

*Opportunity for hybrid working after a 3-month period

**Start Date**:15th April 2024

**Pay Rate**:£13.53

**Shift Pattern**:Mid day shift pattern 11am-9pm

**Training**: 12am-8pm Monday
- Friday for the first 4 weeks

**BENEFITS**:

- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.

**KEY RESPONSIBILITIES**:

- Managing inbound customer calls relating to accounts and products
- Telephony and admin-based tasks to service customer queries
- Take ownership of customer problems and being able to solve them at first point of contact
- Contribute to an environment where colleagues want to work and where customers feel valued

**SKILLS**:

- Good oral & written communication
- A positive attitude towards providing excellent customer service which exceeds customer expectations
- Adaptable to change and willing to embrace new ideas
- The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
- **There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.**_

**WHAT’S IN IT FOR YOU?**
- 4 weeks fully paid training
- Great rates of pay, including pay progression
- Opportunity for potential extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry

**About our Pitreavie site...**

With a passion for charity fundraising equal to the development of our colleagues careers this modern site also has the following facilities:

- Free on-site car parking
- An extensive canteen with a Starbucks coffee outlet
- Extensive transport links through rail, bus, taxi services all easily booked.
- Free on-site Wi-Fi
- Break out areas with TVs
- Quiet reflection rooms
- A kitchenette equipped with fridges, microwaves & coffee makers
- A range of vending machines offering hot & cold beverages, crisps, and confectionary
- On-site showers & changing facilities
- Outdoor picnic benches

**Are you interested in this opportunity?**
- Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference. To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next_

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £13.53 per hour

Expected hours: 35 per week

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: LBG00315
Expected start date: 15/04/2024