Customer Service Advisor

2 days ago


Bracknell, United Kingdom NHS Professionals Full time

**Do you enjoy helping others and giving advice?**
**Have you got customer serviceexperience ?**
**NHS Professionals are currently looking for a Customer Services Advisor to join our team based at Skipped Hill Health Centre, Bracknell, RG12 1JX**
The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritisingpro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation
**Customer service/retail experience in an environment where delighting the customer is the core focus would be advantageous**:

- Ability to deal with high volume internal and external customer enquiries and conflicting priorities
- Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a variety of customers
- Ability to work on own initiative, within defined parameters, to manage time and workload effectively
- Awareness and curiosity of problems, taking them back to the route cause for service improvements
- Exceptional attention to detail
- Resourceful and solution focused
- Flexible approach to changing business needs
- Confident in dealing with people at all levels
- Adaptable/Flexible
- Open to change
- Uses own initiative
- Motivated
- Can prioritise busy workloads
- Think outside the box and lead changes
- Resilient and resourceful

**In return for your commitment, we will offer you some fantastic benefits**:

- **Generous annual leave allowance** - 27 days per year, plus bank holidays
- **A commitment to talent management & development**:

- **Star of the Month** -Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- **Pension** - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- **Life Assurance**:

- **Group Income Protection**:

- **Wellbeing Programme**:

- **Employee Assistance Programme**:

- **Employee Engagement & discounts platform**

**Our Commitment to You**:
The **Compelling Employee Journey** is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel **_empowered, engaged and excel_** in what you do.
Throughout your employment you will have access to our **Institute of Learning** (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your **Compelling Employee Journey**,helping and supporting you to be the best you can be through learning, development and personal growth.
**About Us**:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvestany surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of **Top Employer** by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporateemployees.



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