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Automotive Service Advisor

7 months ago

Bracknell, United Kingdom MBA Group Full time

**Full Job Description**

**What’s next?**

As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be responsible for keeping customers informed and making sure work is completed on time.

About the role of **Service Advisor**

Taking appointments from our lead qualification team
Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
Discussing various options available to customers working within the lines of their needs and budget
Go over repair options & costs with customers making sure they understand what is required and why
Speak to customers over the phone and F2F
Giving an honest, transparent sales experience
Meeting or exceeding targets based on sales and customer satisfaction
Upselling additional work or service plans
Delivering excellent service at all times making their experience enjoyable and memorable

To be a **Service Advisor**

Be an experienced Service Advisor independent or main dealer (preferred)
Automotive experience using Kerridge & CDK (essential)
Have excellent customer service ability and the desire to sell
Thrive under pressure
Be driven to succeed
Work well in fast paced busy environments

About the company

Excellent basic salary and uncapped bonus scheme
Employee focused business
Ability to progress through internal promotion
Excellent benefits package, including pension, healthcare, and car leasing schemes
Manufacturer based training

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

Supplemental pay types:

- Bonus scheme