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Overpayments Officer

4 months ago

Kingston upon Hull, United Kingdom Hull City Council Full time

Reference
- HUL/24/00037

**Full Time Equivalent Salary (based on a 37 hour working week)**
- £24702 - £26873

Occupational group
- Finance
- Job term
- Full Time
- Appointment type
- Fixed Term
- Hours
- 37
- Division
- Finance & Transformation - Directorate
- Closing Date
- 26 February 2024
- Proposed Shortlisting Date
- 04 March 2024
- Proposed Interview Date
- 20 March 2024
- Place of work
- Treasury Building, Hull HU1 2AA
- For an informal discussion please contact
- Caroline Ashton or Liz Fairburn
- Contact telephone
- 01482 615123/615336

An exciting opportunity has arisen within the Housing Benefit Overpayments team within Revenues and Benefits.

The role of the Overpayments Officer is to provide specialist advice and assistance with Housing Benefit overpayment and BID Levy duties providing a responsive service to internal and external customers and colleagues through a variety of access channels including: telephone, face to face, written and electronic mail.

**Other duties will include**:

- Provide an efficient, effective, responsive and user-friendly service to all customers and partners that recognise our stakeholder needs.
- Negotiate repayment of overpayments making decisions based on the individual’s financial circumstances.
- Assisting team leader at Magistrates Court (BID), giving advice to customers, and ensuring recoverability is correct pre court hearing.
- Make decisions on the recoverability of overpayments in line with policies and procedures. Checking and process write off decisions, keeping accurate records for audit and statistical requirements.
- To undertake quality checks, testing of software and implement changes, process, and administer referrals to collection agents, pursue recovery action via legal proceedings.
- Assist Payments Officer to ensure that housing benefit customers receive the correct payment within agreed time limits and that the necessary control mechanisms are applied.

**Please note, that this is a Fixed Term post until 31**st** March 2025.**

**Benefits of working for Hull City Council - Working for hull city council**

**Why Hull is a great place to live and work - Working for hull city council**

We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.