Overpayment Officer

7 months ago

Kingston upon Hull, United Kingdom Colbern Limited Full time

985985-5627-2446 28.2

Overpayment Officer
Hull
Contract
£12.80 per hour

Our client is looking for an experienced Overpayment Officer.

This role is an office based role; based at offices in Hull City Centre

To contribute towards the operation of a team under taking the collection and recovery of benefit overpayments together with the Business Improvement District Levy ensuring that work is efficiently processed within given timescales and customers receive accurate and timely information in accordance with legislation and Council policy.

Assist Payments Officer to ensure that housing benefit customers receive the correct payment within agreed time limits and that the necessary control mechanisms are applied.
Experience of working towards measured targets and conflicting deadlines, both individually and as a team.
Experience of providing a high level of service to customers through a variety of access channels including: telephone, face to face, written and electronic mail.
Work experience includes Housing Benefits or Debt recovery experience which demonstrates a required level of output and quality.
Experience of understanding, Housing Benefit legislation.
Experience of dealing with the public in sensitive situations, with an awareness of the needs of disadvantageous groups within communities and equality of opportunity in service delivery.
Experience of using Revenues and Benefit systems including workflow systems or equivalent.
Skills (including thinking challenge/mental demands):
Able to manage time and work in order to meet targets and conflicting deadlines as part of a team or as an individual.
Good numeric and problem solving skills.
Good analytical skills, ability to pay attention to detail.
Experience of accurate data entry, inputting financial information or assessment of financially means tested awards.
Ability to interpret and keep up to date with complex legislation and guidance and adapt procedures in an ever changing environment
Experience in the use of Microsoft packages including Word, Excel and Outlook.
Must possess excellent customer service skills, a strong customer focus with the ability to assist customers, often under severe financial pressure, in a courteous and professional manner.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.

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