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Claims Administrator

2 months ago

Telford, United Kingdom Phoenix Group Full time

**Job Type**:12 Month Fixed Term Contract/Secondment

**Location**:Telford office, hybrid working available on successful completion of probation.

**Flexible working**:All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

**Closing Date: 22/04/2024**

**Salary and benefits**:£23,088 - £32,500 plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

**We have an incredible opportunity to join us here at Phoenix Group as a Claims Administrator to join our Health Claims team.**

**Who are we?**

We want to be the best place that any of our 7,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

**The role**

The Health Claims Area are responsible for the handling of health/disability/death claims requiring the gathering of supporting medical evidence, assessment of that evidence and making a claims decision based on the evidence collated & the cover provided by the customer’s policy/policies.

In this role as a Claims Administrator, you will be responsible for delivering an outstanding service to our customers during one of the most difficult times in their lives. You will provide administrative support to the Claims Assessors, which will include issuing claim forms, chasing outstanding requirements, paying third party fees, report analysis and processing benefit payments.

**What are we looking for?**

We are looking for an administrator, with good written and verbal communication skills, someone able to think analytically and has a strong attention to detail. Due to the nature of our work empathy and the ability to remain composed when assisting our customers is important.

**We want to hire the whole version of you.**

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

**This role is in scope of the transformation of our Reassure business by 2026.**

We are extending our existing strategic partnership with the leading IT services provider Tata Consultancy Services (TCS). This means that over the next three years, we’ll be moving our customers to a new technology platform. As well as this, we’ll transition **some roles **over to TCS’s UK subsidiary, Diligenta. This role is in scope of this work which means initially you will be employed by Phoenix Group and over time your role will transition to Diligenta. Your recruiter will explain more about this during the recruitment process.

We’re still looking for talented individuals to join us and the small number of advertised roles impacted by this will clearly state so on the job advert.

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