Engagement and Operations Officer

6 days ago

Powys, United Kingdom Orange Recruitment Full time

Business in Focus is recruiting for an Engagement and Operations Officer.

**The Contract**

Business in Focus will deliver a service funded by the UK Government through the Shared Prosperity Fund (SPF).

The Shared Prosperity Fund focuses on providing a wide range of advice to young people and start-up businesses through a variety of means including digital, telephone and face to face support.

**The Role**

The Engagement Officer is part of the Shared Prosperity Fund Team, delivering accessible and innovative programme of engagement and outreach activities for a diverse client group.

The role promotes the development of entrepreneurial thinking and drives participants to engage with the service, to enable people to realise entrepreneurial ambitions, through a diverse range of regionally coordinated digital and face-to-face engagement, e.g. delivering pre-start upskilling and awareness building modules, and outreach events, e.g., career exhibitions, in collaboration with established Young People and entrepreneurial ecosystems and stakeholders.

The role delivers and/or facilitates wraparound support for clients, enabling a diverse portfolio of clients to overcome barriers and have an equitable experience to realise entrepreneurial ambitions. The role works closely with their internal colleagues to progress clients through the service, as appropriate.

**The Responsibilities**
- Attend marketing and engagement events, e.g. careers fairs, business exhibitions, networking events, stakeholder events, and other related activities, to promote the service and achieve client engagement KPIs.
- Deliver prescribed workshops and participate in other webinars/seminars that attract and engage clients into developing entrepreneurial thinking, self-employment and starting a business, e.g. Start Your Own Business, promoting business support services available. Undertake these activities in a professional and knowledgeable manner using the agreed training materials.
- Identify and agree an action plan to support allocated clients overcome barriers to achieving entrepreneurial goals. Coordinate and provide additional support to meet client needs.
- Facilitate a handover where clients progress and are referred on to an adviser, and/or 3rd party stakeholder. Evidence in the necessary paperwork, in compliance with contractual requirements and operational procedures.
- Build and maintain engagement with an effective and structured network of stakeholders to generate leads on profile with engagement KPIs and for signposting and client support. Ensure network is a diverse range from public sector, e.g. Careers Wales, Jobs Growth Wales, HE/FE Institutions, as well as from the wider Ecosystem, from private and third sectors.
- In coordination with Hub Manager, contribute to establishing and maintaining local entrepreneurial community networks, connected across the region. Encourage clients to engage in local community-based and online networking groups/events to encourage a peer-topeer support network that achieves regular and meaningful participation.
- Deliver activities through a diverse range of methods; digital, e.g. webinars on appropriate digital platforms, 1-2-1 and 1-many online meetings, as well as face-to-face delivery. Undertake these activities in a professional and knowledgeable manner using the agreed delivery materials.
- Undertake the accurate management of client data ensuring all activity is recorded on prescribed digital systems and intervention outcomes are evidenced and documented compliantly.
- Maintain effective local/regional engagement with clients, colleagues and stakeholders to promote the service, securing an effective referral network
- Maintain good knowledge and understanding of public and private sector support and services available for SMEs for the region.
- Proactively identify clients with successful outcomes for marketing and PR case studies to promote the service.
- Undertake duties to a high standard of customer service in a professional and timely manner.
- Support your Line Manager by identifying and making recommendations for continuous improvement, e.g. procedures, systems of work. Proactively share intelligence information with management to develop engagement, reach and service provision.
- Undertake any other duties as reasonably required by the Line Manager or Project Manager

**Job Types**: Full-time, Permanent

Work Location: In person

Application deadline: 03/04/2024

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