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Customer Service Representative
4 months ago
**Role: Customer service executive**
We are a family run business, established for over 40 years with exciting growth plans for which we need to expand our customer service team. Delivering outstanding customer service is of utmost importance to us, we are a relatively small team and we need someone who will bring energy and enthusiasm with them every day.
At CareHomeLife we understand the challenges faced by care homes. Our intent is to positively influence the special care industry through the provision of high-quality products and solutions for the private care sector. Our company values are, Passionate and Caring, Being Creative, Integrity Always, We Go The Extra Mile, and Friendly Experts.
**Benefits**
- **Full time position - Hours TBC**:
- **£25,472 - Based on a 40 Hour a week FTE**:
- **Progressive working environment**:
- **23 Days holiday exclusive of 8 Bank Holidays**:
- **Healthcare cover**
CareHomeLife is expanding its customer service team and is currently recruiting for a position in their Chorley office.
**Job Requirements**
As a customer service executive, you will need to be able to.
- Daily order entry
- Identify, assess and exceed customers’ expectations
- Demonstrate the ability to upsell on orders, substitute and recommend alternatives
- To be the first point of contact for all relevant enquiries and issues
- Provide accurate valid and complete information
- Maintain and build, strong sustainable relationships with customers, through openness, honesty and integrity
**About You**:
- Excellent communication skills and experience working within a team
- Excellent listening skills
- Ability to carry out a range of tasks, plan and prioritise effectively
- Self-disciplined and efficient, with a flexible and proactive nature
- Able to enter verbal orders onto a system quickly, able to touch type
- Positive, enthusiastic and energetic personality
- Positive, enthusiastic and energetic personality
- Ability to represent and promote the business in a professional and positive manner
- It would be advantageous but not essential to have knowledge of healthcare sectors and products, full training will be given
*
*
In return you will work in a friendly environment where full support will be given within a highly successful company. You will gain experience working with a diverse range of customers from the care home sector.
Sound like you? If so then we look forward to hearing back from you.
**Benefits**:
- Private medical/dental insurance
- On-site parking
Work remotely
- No
**Job Types**: Permanent, Full-time
**Salary**: £25,472.00 per year
**Benefits**:
- Profit sharing
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: CST 21
