Control Room Officer

2 days ago


Pontefract, United Kingdom Next PLC Full time

**Loss Prevention Control Room Officer**

**Starting at £10.06 per hour, plus shift premium and bonus**

**Full time, permanent position**

We have an excellent opportunity for an experienced Loss Prevention Control Room Officer that has excellent written and verbal communication, observational and customer service skills with a professional telephone manner and has comprehensive experience working with CCTV, Access control, Microsoft and Google suites

Working as the Control Room Officer you will operate and monitor all systems, including CCTV, within the Control Centre in a professional and efficient manner.

As the Control Room Officer, you will also ensure that all information gathered is dealt with in a confidential manner using integrity and accuracy and in accordance with Department/Company and GDPR policies.

**About the Role**:
Your duties and responsibilities as the Control Room Officer
- Operate and monitor all systems within the CCTV control centre
- Monitor off site man less gatehouses via CCTV/intercom, dealing with instances of drivers/visitors experiencing difficulties entering/exiting site to ensure the process is efficient and avoid delays with vehicular traffic, ensuring health and safety & security of the site is adhered to throughout the process
- Using the TDSI Access Control platform to issue both temporary and permanent access cards to team members/agency and contractors. Ensuring that cards in use are audited and unauthorised use of cards are removed from the system in a timely manner.
- Proactive use of CCTV to monitor areas in buildings where known stock loss occurs, and liaising with onsite officers to actively detect/deter acts of dishonesty and breaches of H&S.
- To assist when necessary in the booking in of visitors/contractor/agency to the Elmsall Way site. Ensuring the standalone booking in kiosk is in full working order, replenishing cards and paper when required.
- When any incidents/accidents occur on sites, monitor and record details for use by LP/ operational management in any potential investigations, disciplinary.
- Ensure that all telephone/Intercom calls are dealt with professionally and in accordance with procedures
- Record all events and actions accurately
- Liaise with the onsite LP Management and Officers, police and other agencies and members of staff to ensure the appropriate issues/incidents are reported/escalated and resolved in an effective timely manner
- Carrying out ad hoc project work when required
- Ensure that evidential material is easily accessible and admissible for use within LP Management and Warehouse Operations and also other related outside agencies including the Police. Maintaining contact with the team at the scene of the incident to keep up to date with the situation and ensure staff safety.
- To respond to and address all out of hours calls made from all Warehouses and sites and if necessary escalate to LP Supervisors/Managers and the MIC

**Essential Requirements**:

- Excellent use of CCTV
- Ability to deal tactfully and effectively with Senior Management
- Good written and oral communication skills
- Professional telephone manner
- Must be willing to provide a CRB check
- Excellent computer knowledge
- Proactive and use of own initiative
- Flexible approach to work patterns working a 24/7 rota
- Strong planning/organisational skills and the ability to prioritise
- To be an excellent listener, able to analyse and interpret information.
- To remain calm when under pressure or dealing with distressed callers.

**Life at Next**:

- Contributory pension scheme
- 25% discount on Next merchandise
- Up to 70% discount at our staff shops
- Eligibility to join our Sharesave Scheme
- Subsidised canteen
- Free Parking

**OTHER INFORMATION**

Due to the 24-hour nature of the work, this will be in shifts, and may include nights, weekends and bank holidays.

They work indoors in fully equipped control rooms with a team of other operators. The majority of the shift is spent sitting at a desk with a headset, using the computer /CCTV equipment and radios.

**Job Types**: Full-time, Permanent

**Salary**: From £10.06 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Wellness programme

Schedule:

- 12 hour shift

Supplemental pay types:

- Bonus scheme



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