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Call Centre Operator

8 months ago

Pontefract, United Kingdom First Choice Recruitment, Wakefield Full time

**Alarm Receiving Centre Operator**

**Pontefract**

**Up to £23,400**

**4 on 4 off Days and Nights 6am - 6pm/6pm - 6am**

**(long rotation just days or just nights possible)**

First Choice are recruiting for Centre Operators on behalf of our client who is the UK's largest independent integrator/installer of security solutions / lone worker solutions. They are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Vacancies within their Alarm Receiving Centre (ARC) facility in Pontefract.

**The Role**:

- Receiving incoming alerts from alarms and responding accordingly
- To help protect the customer’s people, property, infrastructure, and reputation.

Control Room Operators are typically our first point of contact with customers, responsible for the welfare of our client's service users and first line of defence against criminal activity. A Control Room Operator should be passionate about what they do, take pride in making a difference and focused on the smallest of details.

**Person Requirements**:

- A calm demeanour
- Excellent telephone manner
- Ability to listen
- Solid IT skills (accurate data entry is required) Experience within an Alarm Receiving Centre is not essential, but you must be enthusiastic, willing to learn and have a positive approach.
- The role suites someone who is team orientated, self-motivating and success driven

**Other**:

- An SIA CCTV Licence would be desirable but not essential. All training will be provided.
- **Security Clearance checks are mandatory**

**Benefits**:
They offer a great package including competitive overtime rates, company sick pay, great pension and bonus scheme.

Free Parking available near by.

INDPERM

**Job Types**: Full-time, Permanent

**Salary**: £23,400.00 per year

**Benefits**:

- Sick pay

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Overtime

**Experience**:

- Inbound Calls: 1 year (required)
- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: INDPERM