Alarm Response Operator

4 months ago

Pontefract, United Kingdom First Choice Recruitment (Wakefield) Full time

Job description

**Alarm Receiving Centre Operator**

**Pontefract - £23,400 Pa - 4 on / 4 off - Days & Nights**

We are recruiting for an Alarm Receiving Operator/or similar Security control room / Social Alarm monitoring centre to help protect our customer’s people, property, infrastructure, and reputation. You will be the first point of contact with our customers, responsible for the welfare of our service users and first line of defence against criminal activity. An ARC Operator should be passionate about what they do, take pride in making a difference and focused on the smallest of details.

**Monitoring Responsibilities**
- Follow company & customer procedures for remote monitoring services, ensuring compliance with all relevant standards, including BS 5979, BS 8418, BS 8484, ISO 9001 & ISO 27001
- To escalate genuine situations to the emergency services, other appropriate enforcement agencies and/or customer nominated points of contact as the specific situation dictates.
- To provide access only to authorised person/s to protected premises.
- Produce detailed, accurate, timely and professional incident and fault reports, suitable for onward communication to both our customers and key stakeholders within the company.
- Conduct regular system integrity checks of remotely supported and internal systems to ensure there is no degradation in the effectiveness of the service/s we can provide. Identified issues should be reported externally to the customer or internally to the management team, without delay, as appropriate.
- To report and escalate, intermittent temporary faults that may result in the degradation of the effectiveness of the service/s we are able to provide, externally to the customer or internally to the management team, without delay, as appropriate.
- To raise and manage helpdesk requests, on behalf of our customers, in line with agreed processes and procedures. This may include, but is not limited to;
- raising a new request;
- escalation to on call personnel / managers;
- providing defined advice or;
- submitting reports following the call

**General Responsibilities**

To manage queries via telephone or in writing in a manner that portrays a professional, polite and courteous image of Reliance High-Tech & Reliance Protect. That instils confidence in our customers and demonstrates empathy where appropriate.
- Take ownership of the customer, including responding to queries in a timely manner, recording customer requests, escalation of incidents, requests, and queries as necessary.
- Ensure you maintain an understanding of the overall company objectives and departmental objectives.
- Work as a team to ensure that we strive to exceed minimum service level agreements.
- To immediately escalate to a member of the management team any issues that;
- have the potential to impact the services we provide;
- lead to a financial loss for either our customer/s or Reliance High-Tech;
- may result in harm to others or;
- may result in reputational damage to either our customer/s or Reliance High-Tech
- To assist and support with the training or new starters and to highlight training needs as they occur.
- To co-operate with the management team in respect of ongoing training and personal development.
- To complete all mandatory company training within a reasonable timescale, usually within 4 weeks.
- To ensure that you maintain knowledge levels and awareness of key company and regulatory policies and procedures, including, but not limited to GDPR, ISO 27001 & Health & Safety.
- To ensure that you maintain knowledge levels of local work instructions & procedures so that you can carry out your duties to a high standard. This may include, but is not limited to, regularly reviewing training material, spending time with more experienced/knowledgeable employees and/or independent learning/research.
- Assist colleagues within your own department and other departments as required.
- To have a clear understanding of the emergency procedures that are in place for the Alarm Receiving Centre, including sound knowledge on how to operate all DR equipment.
- To ensure adherence to all company policies, procedures, and work instructions.
- To present a professional approach to the role, ensuring that full company uniform is worn at all times (unless specifically advised otherwise). Full company uniform to include Reliance High Tech or Reliance Protect branded polo shirts, plain black, formal trousers/skirt, black shoes and Reliance branded fleece jacket.
- Work with the management team to set personal objectives and strive to exceed them.
- Undertake all reasonable tasks as identified by the management team

**Health and Safety**
- To be familiar with the Health & Safety requirements & arrangements at the site location.
- To ensure co-operation with your employer in all matters relating to health & safety
- So far as is practicable, to protect the health & safety of yourself and colleagues
- Do not engage in any act

  • Call Centre Operator

    4 months ago

    Pontefract, United Kingdom First Choice Recruitment, Wakefield Full time

    **Alarm Receiving Centre Operator** **Pontefract** **Up to £23,400** **4 on 4 off Days and Nights 6am - 6pm/6pm - 6am** **(long rotation just days or just nights possible)** First Choice are recruiting for Centre Operators on behalf of our client who is the UK's largest independent integrator/installer of security solutions / lone worker solutions....

  • Control Room Operator

    3 months ago

    Pontefract, United Kingdom First Choice Recruitment, Wakefield Full time

    **4 on 4 off Days and Nights 6am - 6pm/6pm - 6am (long rotation)** First Choice are recruiting for Centre Operators on behalf of our client who is the UK's largest independent integrator/installer of security solutions / lone worker solutions. They are trusted by leading brands and organisations to protect their people, assets and reputations through...

  • Call Centre Responder

    3 months ago

    Pontefract, United Kingdom First Choice Recruitment, Wakefield Full time

    **Alarm Receiving Centre Operator** **Pontefract** **Up to £25,360** **4 on 4 off Days and Nights 6am - 6pm/6pm - 6am - (long rotation)** First Choice are recruiting for Centre Operators on behalf of our client who is the UK's largest independent integrator/installer of security solutions / lone worker solutions. They are trusted by leading brands and...

  • Owner/operator

    3 months ago

    Pontefract, United Kingdom J.Bridges CCTV and Securtity alarm services Full time

    Daily duties include treating customers property with utmost respect, adhere to customer guidelines on health and safety and respect your own individual workmanship. **Salary**: £20,000.00-£30,000.00 per month **Benefits**: - Language training provided Flexible Language Requirement: - English not required Schedule: - Monday to Friday - Weekend...

  • Customer Support Associate

    4 months ago

    Pontefract, United Kingdom First Choice Recruitment, Wakefield Full time

    **4 on 4 off Days and Nights 6am - 6pm/6pm - 6am (long rotation)** First Choice are recruiting for Centre Operators on behalf of our client who is the UK's largest independent integrator/installer of security solutions / lone worker solutions. They are trusted by leading brands and organisations to protect their people, assets and reputations through...

  • Campus Operations Support

    3 months ago

    Pontefract, United Kingdom Production Park Full time

    Production Park is a unique support environment for the live events industry, one that unites technology, creative spaces and education. The role of Campus Operations Support is a central role across the site, the nature of the industry and job description is to reflect the challenge and opportunity, this list is not exhaustive but an overview of the varied...

  • Loss Prevention Officer

    4 days ago

    Pontefract, Wakefield, United Kingdom NEXT Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Loss Prevention Officer to join our team at Next. As a key member of our Loss Prevention team, you will play a vital role in ensuring the safety and security of our warehouse operations.Key ResponsibilitiesMonitor and maintain the security of our warehouse, including CCTV, fire, and intruder...

  • Loss Prevention Officer

    4 days ago

    Pontefract, Wakefield, United Kingdom NEXT Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Loss Prevention Officer to join our team at Next. As a key member of our Loss Prevention team, you will play a vital role in ensuring the safety and security of our warehouse operations.Key ResponsibilitiesMonitor and maintain the security of our warehouse, including CCTV, fire, and intruder...

  • Loss Prevention Officer

    3 days ago

    Pontefract, Wakefield, United Kingdom Next Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Loss Prevention Officer to join our team at Next. As a key member of our Loss Prevention team, you will play a vital role in ensuring the safety and security of our warehouse operations.Key ResponsibilitiesMonitor CCTV, fire, and intruder alarm systems to prevent acts of theft and protect...

  • Loss Prevention Officer

    3 days ago

    Pontefract, Wakefield, United Kingdom Next Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Loss Prevention Officer to join our team at Next. As a key member of our Loss Prevention team, you will play a vital role in ensuring the safety and security of our warehouse operations.Key ResponsibilitiesMonitor CCTV, fire, and intruder alarm systems to prevent acts of theft and protect...

  • Loss Prevention Officer

    2 days ago

    Pontefract, Wakefield, United Kingdom Next Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Loss Prevention Officer to join our team at Next. As a key member of our Loss Prevention team, you will play a vital role in ensuring the safety and security of our warehouse operations.Key ResponsibilitiesMonitor CCTV, fire, and intruder alarm systems to prevent acts of theft and protect...

  • Loss Prevention Officer

    2 days ago

    Pontefract, Wakefield, United Kingdom Next Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Loss Prevention Officer to join our team at Next. As a key member of our Loss Prevention team, you will play a vital role in ensuring the safety and security of our warehouse operations.Key ResponsibilitiesMonitor CCTV, fire, and intruder alarm systems to prevent acts of theft and protect...

  • Loss Prevention Officer

    4 hours ago

    Pontefract, Wakefield, United Kingdom Next Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Loss Prevention Officer to join our team at Next. As a key member of our Loss Prevention team, you will play a vital role in ensuring the safety and security of our warehouse operations.Key ResponsibilitiesMonitor CCTV, fire, and intruder alarm systems to prevent acts of theft and protect...

  • Loss Prevention Officer

    28 minutes ago

    Pontefract, Wakefield, United Kingdom Next Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Loss Prevention Officer to join our team at Next. As a key member of our Loss Prevention team, you will play a vital role in ensuring the safety and security of our warehouse operations.Key ResponsibilitiesMonitor CCTV, fire, and intruder alarm systems to prevent acts of theft and protect...

  • Loss Prevention Officer

    4 months ago

    Pontefract, United Kingdom Next PLC Full time

    **Full time, permanent position** **42 hours average per week (including days, nights and some weekends on rota)** **Salary starting at £11.00, plus night shift premiums** **Comprehensive bonus and benefits** **Vacancies at: South Elmsall and Armthorpe (Doncaster)** Next is one of the UK’s best known retailers on the high-street and most established...

  • Loss Prevention Officer

    3 months ago

    Pontefract, United Kingdom Next PLC Full time

    **Full time, permanent position** **42 hours average per week (including days, nights and some weekends on rota)** **Salary starting at £10.61, plus night shift premiums** **Comprehensive bonus and benefits** **Vacancies at: South Elmsall and Armthorpe (Doncaster)** Next is one of the UK’s best known retailers on the high-street and most established...

  • Loss Prevention Officer

    3 weeks ago

    Pontefract, United Kingdom Next Full time

    Starting salary of £26,477 per annum, PLUS shift premium Comprehensive bonus and benefits Full time, permanent position 42 hours average per week, working days nights and weekends (5 over 7) Location: E3 Next is one of the UK’s best known retailers on the high-street and most established online operations. At the heart of our operation we have a...

  • Loss Prevention Officer

    4 days ago

    Pontefract, United Kingdom Next Full time

    Starting salary of £26,477 per annum, PLUS shift premium Comprehensive bonus and benefits Full time, permanent position 42 hours average per week, working days nights and weekends (5 over 7) Location: Stadium - South Elmsall Next is one of the UK’s best known retailers on the high-street and most established online operations. At the heart of...

  • Loss Prevention Officer

    3 weeks ago

    Pontefract, Wakefield, United Kingdom Next Full time

    About the Role:The Loss Prevention team plays a vital role in our large-scale distribution operation. Our Loss Prevention Officers have a wide range of exciting responsibilities that they carry out in their day-to-day role. First and foremost, you will play a key role in working with the team to ensure warehouse security at all times. With our sites working...

  • Warehouse Operative

    2 days ago

    Pontefract, Wakefield, United Kingdom Meridian Business Support Full time

    {"title": "Warehouse Operative Role", "description": "Warehouse Operative RoleWe are seeking a reliable and detail-oriented Warehouse Operative to join our team at Meridian Business Support. As a Warehouse Operative, you will be responsible for undertaking various duties in a brand new, clean, and modern warehouse environment.Key Responsibilities:Working in...