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Control Room Operator

7 months ago

Pontefract, United Kingdom First Choice Recruitment, Wakefield Full time

**4 on 4 off Days and Nights 6am - 6pm/6pm - 6am (long rotation)**

First Choice are recruiting for Centre Operators on behalf of our client who is the UK's largest independent integrator/installer of security solutions / lone worker solutions. They are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Vacancies within their Alarm Receiving Centre (ARC) facility in Pontefract.

**The Role**:

- Receiving incoming alerts from alarms and responding accordingly
- To help protect our customer’s people, property, infrastructure, and reputation.
- Control Room Operators are typically our first point of contact with our customers, responsible for the welfare of our Reliance Protect service users and first line of defence against criminal activity.

**Person Requirements**:

- A calm demeanour
- Excellent telephone manner
- Ability to listen
- Solid IT skills (accurate data entry is required)
- Experience within an Alarm Receiving Centre is not essential, but you must be enthusiastic, willing to learn and have a positive approach.
- The role suites someone who is team orientated, self-motivating and success driven

**Other**:

- An SIA CCTV Licence would be desirable but not essential. All training will be provided.
- **Security Clearance checks are mandatory**

**Benefits**:
They offer a great package including competitive overtime rates, company sick pay, great pension and bonus scheme.

24 Days holiday plus statutory days

INDPERM

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,400.00 per year

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: INDPERM