Customer Service Advisor
3 weeks ago
**_Customer Service geniuses, we have an amazing role to offer_**
- Are you motivated and hardworking person with a passion for providing excellent customer service?_
- Do you have the ability to quickly build relationships to give customers a fantastic experience?_
- Do you want to work for the UK's largest Retail and Digital bank with millions of customers to please? _
- If you have answered "Yes" to the above, then please keep reading We are offering you an opportunity to build a career in the financial sector._
- We are looking for great people to join our team based in_
**_ Chester CH4 9FB._**
- Role: _
**_Customer Service Advisor (Telephone)_**
- Location: _
**_Chester, Cawley House, Chester Business Park, CH4 9FB_**
- Pay rate: from_
**_ £10.60_**
- Contract: Temporary (Ongoing) - strong possibility of becoming a permanent role_
- Hours: _
**_Full time, 35 hours per week, working 5 days out of 7, between 7am and 11pm (including weekends)_**
**_What's involved?_**
- _Taking inbound calls relating to all levels of banking queries_
- _Promote alternative delivery channels such as internet banking ensuring that all customers are aware and have full access to the bank's complete range of service delivery channels_
- _Using effective communication to deal with enquiries_
- _Building positive relationships with customers_
- _Take ownership of customer's enquiries, using interpersonal skills, personal judgement and decision making in an efficient and effective manner providing the highest level of customer service_
- _Perfect position for those looking to kick-start their financial services career having just finished Education or further enrich their pre-existing Customer Service career._
- _Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)_
- _Excellent communication - oral and written._
- _Confident telephone manner (previous telephony experience is desirable)_
- _Continuous improvement mind set._
- _A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals._
- _Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines._
- _Positive and approachable manner._
- _Excellent team working skills._
- _Clear credit history & clear criminal record (vetting check required)_
**_ Benefits:_**
- _Full paid training_
- _Weekly pay_
- _Generous holidays with 28 days per year_
- _Competitive Pay rate/Pay progression after 6 months._
- So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today._
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