Admin Assistant
4 weeks ago
**Role Purpose**
- Providing efficient and effective administrative support as part of the Firm's central Admin team
- To assist the team and Firm in achieving its overall goals
**Role Requirements & Responsibilities**
**Operational Excellence**
- Maintaining client records and updating new client enquiries for follow-up
- Assisting with the preparation of client correspondence for postage
- Assisting other team members with maintaining essential records
- Assisting in the preparation of transaction/completion and other documents as required
- Proactive in approach on follow-up tasks
- Accurate record keeping and file maintenance
- Photocopying, scanning, printing of documents
- Assisting with the preparation of bundles, bibles and other documents
- Maintain and order stationery supplies.
**Service Excellence**
- Build and maintain effective relationships with team members and clients, and develop knowledge of the department's clients and their business
- Strive to provide the highest levels of support to both internal and external clients
- Cashiers run daily
**Marketing, Sales and Communication**
- Respond to queries promptly and efficiently
- Providing efficient and effective administrative support as part of the Firm's central Admin team
- To assist the team and Firm in achieving its overall goals
- Maintain effective and friendly communications with all other members of staff at all times
- Actively contribute to team meetings
- Use effective communication methods, both internally and externally, tailored to specific situations
**Management and Leadership**
- Support other team members by sharing knowledge and ensuring own and others' skills are developed
- Seek to develop and implement ideas for improving service delivery or ways of working within the team
**Financial Management**
- Maintain an awareness of key financial targets and dates, and work to support those
- Produce high quality work, first time, in order to support fee-earning capacity across the firm
**Experience & Qualifications Required**
- Good level of basic education including Grade C or above in Maths and English at GCSE (or equivalent)
- Excellent telephone manner
- Competent with Microsoft Office (Word, Excel, Outlook etc) and using data management systems
- Previous experience in an administrative role and working in an office environment role is preferable
- Experience of working under GDPR Regulatory compliance and file maintenance procedures is desirable
**Special Skills & Personal Attributes**
- Excellent communication skills, both externally and internally
- Ability to work within a team and to communicate with all levels across the Firm effectively
- Effective problem-solving skills
- Ability to work under pressure
- Excellent organisational skills with a methodical approach towards workloads
- Ability to work under own initiative
**Disclaimer**
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- On-site parking
- Private medical insurance
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Work Location: One location
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