Customer Service Administrator

3 weeks ago


Brentwood, United Kingdom Shawbrook Bank Full time

**The Opportunity**

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

- Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains.
- Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive.
- Want to continue to grow professionally. We encourage you to grow and be the best version of yourself.
- Care about sustainability? We want to be better for our people, environment and society.
- Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too.
**The Role and Responsibilities**

We are currently looking for a Customer Service Administrator to work as part of a team to ensure the timely and accurate administration of the customers savings accounts.
-  The maintenance of customer account enquiries database.
-  Customer account administration
-  Administrating ISA transfers
-  Administrating Maturities
-  Report all issues of regulatory concern to the CRO, Compliance and Legal Departments
-  Comply with FCA, KYC, AML & CCA regulations
-  Comply with 1st line controls by following processes, procedures and policies
-  Communicate and escalate potential issues/risks in a prompt and effective manner
-  Report any risk events or errors to 1st line Risk & Compliance
**The Person**
-  Excellent written communication skills.
-  Ability to work as part of a team.
-  Excellent planning and organisational skills
-  Able to work under pressure and to tight deadlines
-  Accuracy and attention to detail
-  Establishes effective working relationships at all levels
-  Customer Focused approach
**Reward**

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 25 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus scheme
Schedule:

- Monday to Friday



  • Brentwood, United Kingdom Focus Resourcing Full time

    Our client is seeking a confident individual with excellent communication, organisational and administrative skills to join their professional, welcoming, and busy team as a Customer Service Administrator. **Daily duties and responsibilities**: - Liaise with customers and sub-contractors to establish an excellent after sales/maintenance response to all...


  • Brentwood, United Kingdom Shawbrook Bank Full time

    The Opportunity Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over...


  • Brentwood, United Kingdom Focus Resourcing Full time

    **This is a 12 month maternity cover contract.** Hours of work will be Monday - Friday, 9.00am - 5.30pm and the annual salary is between £18,000 - £22,000. You will require own transport to assess the office, and this is not a hybrid or remote working role. **Daily tasks**: - Process orders - Record customer queries and complaints - Update and amend...


  • Brentwood, United Kingdom Perigon Search Full time

    We are currently recruiting for an experienced Customer Support Administrators for our client on a full-time, permanent basis. Reporting directly to the Service Manager you will provide high-quality administration support to customers and stakeholders of the business. **As a Customer Support Administrator your duties will be**: - Carry out customer-driven...


  • Brentwood, United Kingdom Zest Recycle Full time

    **Job Title**:Customer Service Executive **Salary**:£22,000 to £25,000 per annum **Location**:Brentwood, Essex (Office Based) **Job Type**:Full Time, Permanent **MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION** We're a recycling and waste management broker that isn't afraid to do things differently. From...


  • Brentwood, United Kingdom Service Certainty Ltd Full time

    A wonderful opportunity has arisen for a Customer Service apprenticeship with Service Certainty They are looking for an apprentice to join their workplace in the Customer Service team. Duties to include - To answer the telephone in a polite and professional manner and ensure the prompt resolution of customer queries - To call photographers and offer...


  • Brentwood, United Kingdom Dawsongroup Plc Careers Full time

    Do you want to work for a business who are rapidly expanding, passionate about progression and reward their employees for their hard work and successes? Customer Service Executive Working as a part of a busy team within our truck and trailer business we have an opportunity for anenthusiasticCustomer Service Executivebased at ourBrentwood branch. Youwill...


  • Brentwood, United Kingdom CV-Library Full time

    Taylor Wimpey plc The central Customer Service function, led by our Customer Director, supports BU teams in continually improving the customer experience. They work closely with Managing Directors, and Customer Directors in each region, providing guidance and clarity around both day-to-day customer matters and longer-term business...


  • Brentwood, United Kingdom Zest Recycle Ltd Full time

    **Customer Service Executive - Zest Recycle Ltd** **Who are Zest Recycle?** We’re a recycling and waste management broker that isn’t afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to...


  • Brentwood, United Kingdom Office Angels Full time

    Customer Support Administrator Brentwood, Essex £25000 to £28000 Monday - Thursday 8.30am-5pm, Friday 8.30am-3.30pm Excellent benefits packing including 26 days holiday + Bank Holidays, private healthcare and pension scheme! Monitor the Customer Services Inbox. Receive and log results of all telephone calls, emails and portal enquiries from...


  • Brentwood, United Kingdom CV-Library Full time

    Customer Support Administrator Brentwood, Essex £25000 to £28000 Monday - Thursday 8.30am-5pm, Friday 8.30am-3.30pm Excellent benefits packing including 26 days holiday + Bank Holidays, private healthcare and pension scheme! Monitor the Customer Services Inbox. Receive and log results of all telephone calls, emails and portal enquiries...


  • Brentwood, United Kingdom PERI Full time

    **Location**:Brentwood, GB, CM13 3JZ**Company**:PERI Ltd**Creating the future - Your tasks in our team** - Responsible for the order Process ensuring equipment is delivered in a timely and accurate manor. - Managing customers’ expectations during the off hire process and project closure phase. - To resolve challenges for customers when orders cannot be...


  • Brentwood, United Kingdom CV-Library Full time

    Customer Support Administrator Brentwood, Essex £25000 to £28000 Monday - Thursday 8.30am-5pm, Friday 8.30am-3.30pm (Hybrid working after probation) Excellent benefits packing including 26 days holiday + Bank Holidays, private healthcare and pension scheme! Monitor the Customer Services Inbox. Receive and log results of all telephone calls,...


  • Brentwood, United Kingdom Office Angels Full time

    Customer Support Administrator Brentwood, Essex£25000 to £28000Monday - Thursday 8.30am-5pm, Friday 8.30am-3.30pm (Hybrid working after probation)Excellent benefits packing including 26 days holiday + Bank Holidays, private healthcare and pension scheme!Monitor the Customer Services Inbox.Receive and log results of all telephone calls, emails and portal...


  • Brentwood, United Kingdom Office Angels Full time

    Customer Support Administrator Brentwood, Essex £25000 to £28000 Monday - Thursday 8.30am-5pm, Friday 8.30am-3.30pm (Hybrid working after probation) Excellent benefits packing including 26 days holiday + Bank Holidays, private healthcare and pension scheme!Monitor the Customer Services Inbox.Receive and log results of all telephone calls, emails and portal...


  • Brentwood, Essex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Brentwood, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Brentwood, Essex, United Kingdom The One Group Full time

    The One Group is seeking a detail-oriented Administrative Services Coordinator to support our team. In this role, you will work closely with the Sales Ledger team to ensure smooth operations and provide exceptional customer service.Your responsibilities will include:Providing administrative support to the Sales Ledger teamAssisting with new client onboarding...


  • Brentwood, Essex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    At beBee Professionals, we are seeking a highly skilled Customer Service Representative to join our team in Brentwood, United Kingdom. As the first point of contact for customers, you will provide exceptional service and resolve queries efficiently.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers with professionalism and...


  • Brentwood, United Kingdom Peri Full time

    **Location: Brentwood**: You will hold direct responsibility for processing customer orders from both new and existing customers from point of sale through to delivery of products. **Key Duties**: - Direct responsibility for the processing of customer orders - Provide both internal and external customer service and support - Support other regions and...


  • Brentwood, United Kingdom Countryside Partnerships Full time

    Are you passionate about delivering a 5-star customer experience? Are you a customer-focused problem solver? If so, this role could be the perfect fit for you! We are a multi-award-winning housebuilder that operates nationally across 16 regions and 3 timber frame factories. Due to an internal promotion, we are currently recruiting for a Customer Service...