Customer Service Administrator

3 days ago


Brentwood, United Kingdom Focus Resourcing Full time

Our client is seeking a confident individual with excellent communication, organisational and administrative skills to join their professional, welcoming, and busy team as a Customer Service Administrator.

**Daily duties and responsibilities**:

- Liaise with customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints and queries
- Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales
- Ensure materials and labour required is available prior to works starting
- Produce all relevant documentation relating to customer care accurately and in a timely manner
- Responsible for updating the internal system in a timely and efficient manner to ensure accuracy of customer database
- Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues



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