Customer Call Centre Advisor

2 months ago


Telford, United Kingdom Orbit Full time

We’re looking for people comfortable working in a targeted environment,** **who are equally happy to work both on inbound and dialler based outbound calls.

**Your package**:
It’s our call centre teams **amazing efforts**, hard work and dedication that sets us apart from the rest, which is why we offer a **competitive salary and benefits package**, including:

- Salary from **£23,504 rising DOE**:

- Fantastic monthly bonus where you could earn around an additional £2000 per year
- 31 days holiday including all bank holidays
- Discount and cash back on hundreds of high-street shops
- Optional private healthcare plan (BUPA)
- Lots of great monthly incentives where you can win a range of prizes and rewards
- **Hybrid working** Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance

**What you’ll be doing as a Call Centre Agent**:

- Tailoring affordable **repayment plans** to help our customers on the road to financial recovery
- Handling **inbound and dialler based outbound** calls
- Providing **exceptional customer service **via telephone
- Hitting **your call KPIs **and** quality standards**

**What to expect when you join us**:
You’ll spend the first three weeks in office for training Monday-Friday between 9am -5pm. That means you will spend three weeks learning how to deal with our systems and customers interactively. You won’t speak to a customer until you have hit the required quality structure.

Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us. We’re open **Monday to Friday 8am - 8pm and Saturdays 8am - 3pm**. You have the option of a **37.5 or 40 hour per week contract** with shift patterns that can be completed over 5 days per week. You will work **1 in 3 Saturdays** with a day off during the week prior to a Saturday shift.

You'll be working a rolling shift rotation, meaning you know where you need to be well in advance to help you plan.

**Next steps**:
If this sounds like you and you have got what it takes, come and join our rapidly expanding company We’re looking for people to interview with us ASAP



  • Telford, United Kingdom Orbit Full time

    Are you a **customer focused** individual? Are you looking for a better work life balance? If you have answered yes to these then there has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in...


  • Telford, United Kingdom Orbit Full time

    Are you a **customer focused** individual? Are you looking for a better work life balance? If you have answered yes to these then there has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in...


  • Telford, United Kingdom Orbit Full time

    Are you a **customer focused** individual? Are you looking for a better work life balance? If you have answered yes to these then there has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in...


  • Telford, United Kingdom Orbit Full time

    Are you a **customer focused** individual? Are you looking for a better work life balance? If you have answered yes to these then there has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in...

  • Call Centre Assistant

    3 months ago


    Telford, United Kingdom Specsavers Full time

    **Call Centre Admin Assistant** **Store: Specsavers Telford** **Hours: Part Time - 4 days to include one weekend day** **Up to £10.62 per hour starting salary** **Benefits: Bonus, Specsavers Perks, Shopping Centre Discounts, in store Staff & Family discounts** **_ Previous Admin or Call Centre experience required_** **_ *Previous applicants need not...


  • Telford, United Kingdom Specsavers Full time

    **Admin/Call Centre Assistant** **Store: Specsavers Telford** **Hours: Full Time - 37.5 hours (Weekend working essential)** **Benefits: Bonus, Specsavers Perks, Shopping Centre Discounts, in store Staff & Family discounts** **_ Previous Admin or Call Centre experience required_** At Specsavers, our Receptionists / Call Centre / Customer Service Advisors...


  • Telford, United Kingdom Specsavers Full time

    **Admin/Call Centre Assistant** **Store: Specsavers Telford** **Hours: Part Time - 30 hours/4 full days (Weekend working essential)** **Benefits: Bonus, Specsavers Perks, Shopping Centre Discounts, in store Staff & Family discounts** - **Previous Admin or Call Centre experience required**_ At Specsavers, our Receptionists / Call Centre / Customer Service...


  • Telford, United Kingdom Orbit Full time

    Are you a Call Centre Agent or working in Customer Service looking for your next opportunity? Why not join our Orbit Customer Operations team as a Call Centre Agent? We’re looking for people comfortable working in a targeted environment,** **who are equally happy to work both on inbound and dialler based outbound calls. **Your package**: It’s our call...


  • Telford, United Kingdom Orbit Full time

    Are you a Call Centre Agent or working in Customer Service looking for your next opportunity? Why not join our Orbit Customer Operations team as a Call Centre Agent? We’re looking for people comfortable working in a targeted environment,** **who are equally happy to work both on inbound and dialler based outbound calls. **Your package**: It’s our call...


  • Telford, United Kingdom Ryminster Medical Services Ltd Full time

    **Call Centre Agent** An opportunity to join our busy Call centre team. Handling inbound calls and taking enquiries from potential customers looking to book a medical in one of our 85+ locations. **Duties and Responsibilities** - Answering high volumes of calls professionally and providing the highest level of customer service. - Accurately recording...


  • Telford, United Kingdom Orbit Full time

    We’re looking for people comfortable working in a targeted environment,** **who are equally happy to work both on inbound and dialler based outbound calls. **Your package**: It’s our call centre teams **amazing efforts**, hard work and dedication that sets us apart from the rest, which is why we offer a **competitive salary and benefits package**,...

  • Call Centre Supervisor

    3 months ago


    Telford, United Kingdom Specsavers Full time

    **Call Centre Supervisor** **Location: Telford** **Full Time (40 hours) to include Weekend working** **Salary: from £11.00** **_ This role will be based in the call centre and previous optical experience is preferred but not essential._** **_ Previous teamlead or supervisory experience is essential._** At Specsavers, our Call Centre teams are...

  • Call Centre Assistant

    3 months ago


    Telford, United Kingdom Specsavers Full time

    **Call Centre Admin Assistant** **Store name: Coalville** **Salary: Up to £10.62 an hour** **Working Hours: Part Time - 3 days per week (Mon, Tues and Fri)** **Instore bonuses** **Additional day off for your birthday** **Opportunities for further Progression & Development** **Training provided** **Friendly Team** At Specsavers, our Call Centre...


  • Telford, United Kingdom DLC Full time

    Do you enjoy being part of a team who form a bond to achieve a common goal? Do you find it rewarding to finish your day having made a difference for someone? Are you someone that enjoys solving problems? Do you enjoy speaking to people? If this sounds like you, then we’d be delighted to chat to you about our roles at **dlc.** We don’t look at where...


  • Telford, United Kingdom DLC Full time

    Do you enjoy being part of a team who form a bond to achieve a common goal? Do you find it rewarding to finish your day having made a difference for someone? Are you someone that enjoys solving problems? Do you enjoy speaking to people? If this sounds like you, then we’d be delighted to chat to you about our roles at **dlc.** We don’t look at where...

  • Call Centre Agent

    2 months ago


    Telford, United Kingdom Orbit Full time

    If you’re currently working in Customer Service or as a Call Centre Agent, or are interested in looking for your next opportunity in Telford, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at...

  • Call Centre Specialist

    3 months ago


    Telford, United Kingdom Orbit Full time

    Are you looking for **job satisfaction** from your next role? Do you get a buzz from working in a **customer focused** environment? Do you have good **communication** skills? If you have answered yes, keep reading! **We’re on the lookout for Call Centre Specialists to join our team in Orbit.** **The role is based in our Telford Office, TF3 4NT** As a...


  • Telford, United Kingdom Specsavers Full time

    **Admin/Call Centre Supervisor** **Location: Telford** **Full Time (40 hours) to include Weekend working** **Salary: from £11.00** **_ This role will be based in the call centre and previous optical experience is preferred but not essential._** **_ Previous team lead or supervisory experience within an office or call centre environment is...

  • Call Centre Specialist

    3 months ago


    Telford, United Kingdom DLC Full time

    If you’re currently working in Customer Service or a Call Centre Agent or are interested in looking for your next opportunity in Telford, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at ease...

  • Call Centre Specialist

    3 months ago


    Telford, United Kingdom Orbit Full time

    Are you a **customer focused** individual? Are you looking for a better work life balance? If you have answered yes to these then there has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in...