Customer Call Centre Advisor

5 months ago

Telford, United Kingdom DLC Full time

Do you enjoy being part of a team who form a bond to achieve a common goal? Do you find it rewarding to finish your day having made a difference for someone? Are you someone that enjoys solving problems? Do you enjoy speaking to people? If this sounds like you, then we’d be delighted to chat to you about our roles at **dlc.**

We don’t look at where you’ve got your skills. We are just keen to work with people who have a desire to do their best, show they care and want to collaborate with others (colleagues or customers) to achieve what everyone needs.

**What you’ll be doing**
- Talking to and helping people from all walks of life who find themselves in financial difficulty
- Asking questions and listening to work with customers and understand their situation
- Make informed decisions collaboratively with customers to provide appropriate solutions
- Creating appropriate repayment plans that help a customer’s financial recovery
- Providing support and guidance to customers on incoming and outgoing telephone calls
- Updating our systems with everything you’ve done to resolve the situation

**What are the skills you need?**
- The ability to listen and make good decisions from what you hear
- Comfortable speaking on the phone. That is what the job is, so that’s important
- Be good at asking questions and patient enough to hear and act upon the answers
- Good numeracy and literacy skills to help explain different options to customers
- Culture is so important so being caring, honest, inclusive and wanting to work with others is key
- The desire to want to improve by listening to and providing feedback
- The ability to work independently and make your contribution to your team. We will provide clear targets which help you understand how you are doing, and your manager will talk to you about your progress regularly, so you feel supported.

**What can you expect from us?**

A competitive starting salary of **£23,504 - £25,168 dependent upon experience (based on a 40 hour contract). 37.5 hour contracts also available.**
- A great holiday allowance so you can spend time doing what you need for you. We provide 31 days holiday including all bank holidays
- Chances to top up your monthly income with overtime
- Discount and cash back at hundreds of high-street shops
- Monthly incentives and ad-hoc rewards
- **Hybrid working** Once you are up to speed and working well on your own, we have the chance to blend your work between office and home for better work life balance.
- Comprehensive Training to ensure we fully prepare you for the role
- Cycle to work scheme

We are open 6 days a week. Monday to Friday 8am - 6pm and Saturdays 8am - 1pm. You have the option of a 37.5 or 40 hour per week contract. This allows you flexibility to choose from a range of shift patterns and pick the one that suits your own work / life balance; whilst maximising the income you receive. You will work Saturdays as part of your rotation.

**What happens next?**

**Other important things to tell you**

CCATEL1

  • Customer Call Centre Advisor

    5 months ago

    Telford, United Kingdom Orbit Full time

    Are you a **customer focused** individual? Are you looking for a better work life balance? If you have answered yes to these then there has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in...

  • Customer Call Centre Advisor

    5 months ago

    Telford, United Kingdom Orbit Full time

    Are you a **customer focused** individual? Are you looking for a better work life balance? If you have answered yes to these then there has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in...

  • Customer Call Centre Advisor

    4 months ago

    Telford, United Kingdom Orbit Full time

    Are you a **customer focused** individual? Are you looking for a better work life balance? If you have answered yes to these then there has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in...

  • Customer Call Centre Advisor

    5 months ago

    Telford, United Kingdom Orbit Full time

    Are you a **customer focused** individual? Are you looking for a better work life balance? If you have answered yes to these then there has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in...

  • Call Centre Assistant

    5 months ago

    Telford, United Kingdom Specsavers Full time

    **Call Centre Admin Assistant** **Store: Specsavers Telford** **Hours: Part Time - 4 days to include one weekend day** **Up to £10.62 per hour starting salary** **Benefits: Bonus, Specsavers Perks, Shopping Centre Discounts, in store Staff & Family discounts** **_ Previous Admin or Call Centre experience required_** **_ *Previous applicants need not...

  • Admin/call Centre Assistant

    5 months ago

    Telford, United Kingdom Specsavers Full time

    **Admin/Call Centre Assistant** **Store: Specsavers Telford** **Hours: Full Time - 37.5 hours (Weekend working essential)** **Benefits: Bonus, Specsavers Perks, Shopping Centre Discounts, in store Staff & Family discounts** **_ Previous Admin or Call Centre experience required_** At Specsavers, our Receptionists / Call Centre / Customer Service Advisors...

  • Call Centre Admin Assistant

    5 months ago

    Telford, United Kingdom Specsavers Full time

    **Admin/Call Centre Assistant** **Store: Specsavers Telford** **Hours: Part Time - 30 hours/4 full days (Weekend working essential)** **Benefits: Bonus, Specsavers Perks, Shopping Centre Discounts, in store Staff & Family discounts** - **Previous Admin or Call Centre experience required**_ At Specsavers, our Receptionists / Call Centre / Customer Service...

  • Customer Service Call Centre Agent

    5 months ago

    Telford, United Kingdom Ryminster Medical Services Ltd Full time

    **Call Centre Agent** An opportunity to join our busy Call centre team. Handling inbound calls and taking enquiries from potential customers looking to book a medical in one of our 85+ locations. **Duties and Responsibilities** - Answering high volumes of calls professionally and providing the highest level of customer service. - Accurately recording...

  • Call Centre Supervisor

    5 months ago

    Telford, United Kingdom Specsavers Full time

    **Call Centre Supervisor** **Location: Telford** **Full Time (40 hours) to include Weekend working** **Salary: from £11.00** **_ This role will be based in the call centre and previous optical experience is preferred but not essential._** **_ Previous teamlead or supervisory experience is essential._** At Specsavers, our Call Centre teams are...

  • Call Centre Assistant

    4 months ago

    Telford, United Kingdom Specsavers Full time

    **Call Centre Admin Assistant** **Store name: Coalville** **Salary: Up to £10.62 an hour** **Working Hours: Part Time - 3 days per week (Mon, Tues and Fri)** **Instore bonuses** **Additional day off for your birthday** **Opportunities for further Progression & Development** **Training provided** **Friendly Team** At Specsavers, our Call Centre...

  • Admin/call Centre Supervisor

    4 months ago

    Telford, United Kingdom Specsavers Full time

    **Admin/Call Centre Supervisor** **Location: Telford** **Full Time (40 hours) to include Weekend working** **Salary: from £11.00** **_ This role will be based in the call centre and previous optical experience is preferred but not essential._** **_ Previous team lead or supervisory experience within an office or call centre environment is...

  • Call Centre Specialist

    4 months ago

    Telford, United Kingdom Orbit Full time

    Are you looking for **job satisfaction** from your next role? Do you get a buzz from working in a **customer focused** environment? Do you have good **communication** skills? If you have answered yes, keep reading! **We’re on the lookout for Call Centre Specialists to join our team in Orbit.** **The role is based in our Telford Office, TF3 4NT** As a...

  • Call Centre Agent

    4 months ago

    Telford, United Kingdom Orbit Full time

    If you’re currently working in Customer Service or as a Call Centre Agent, or are interested in looking for your next opportunity in Telford, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at...

  • Customer Call Centre Advisor

    4 months ago

    Telford, United Kingdom DLC Full time

    Do you enjoy being part of a team who form a bond to achieve a common goal? Do you find it rewarding to finish your day having made a difference for someone? Are you someone that enjoys solving problems? Do you enjoy speaking to people? If this sounds like you, then we’d be delighted to chat to you about our roles at **dlc.** We don’t look at where...

  • Call Centre Specialist

    5 months ago

    Telford, United Kingdom DLC Full time

    If you’re currently working in Customer Service or a Call Centre Agent or are interested in looking for your next opportunity in Telford, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at ease...

  • Call Centre Specialist

    5 months ago

    Telford, United Kingdom Orbit Full time

    Are you a **customer focused** individual? Are you looking for a better work life balance? If you have answered yes to these then there has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in...

  • Call Centre Admin

    5 months ago

    Telford, United Kingdom Specsavers Full time

    **Call Centre Admin - Customer Service** **Store: Telford** **Salary: Starting up to £11.64 (age related)** **Hours: Full time (Weekend working is essential)** **Benefits: Additonal day off for your birthday, enhanced leave, discounts and health and wellbeing scheme plus many more!** **Previous administration and/or call handling experience is an...

  • Call Centre Coordinator

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Job Title: Call Centre ClerkWe are seeking a highly motivated and organized individual to join our Phlebotomy team as a Call Centre Clerk. This is an exciting opportunity to provide an effective and efficient service to patients in a 'call centre' environment.Key Responsibilities:Provide a 'call centre' environment for patients calling to make outpatient...

  • Call Centre Coordinator

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Job Title: Call Centre ClerkWe are seeking a highly motivated and organized individual to join our Phlebotomy team as a Call Centre Clerk. This is an exciting opportunity to provide an effective and efficient service to patients in a 'call centre' environment.Key Responsibilities:Provide a 'call centre' environment for patients calling to make outpatient...

  • Call Centre Admin

    5 months ago

    Telford, United Kingdom Specsavers Full time

    **Call Centre Admin - Customer Service** **Store: Telford** **Salary: Starting between £7.69 and £10.62 and rising to between £6.60 - £11.64 (age related)** **Hours: Full time (Weekend working is essential)** **Benefits: Additonal day off for your birthday, enhanced leave, discounts and health and wellbeing scheme plus many more!** For our stores to...