Administrator Part-time

3 weeks ago


Welwyn Garden City, United Kingdom PayPoint IT Full time

**Purpose**:
To provide professional, comprehensive and flexible administrative support to the Business Support team.

**Main Responsibilities**
- To undertake any such duties as required consistent with the nature of the role in support of the business support team
- To process decommissions requested by retailers, finance and the business for all PayPoint Products
- To chase for outstanding equipment to be returned
- Ensure stock requests are processed in a timely manner
- To raise charges for the balance of contract and process refunds when required
- Liaising with 3rd party suppliers to arrange collections of equipment
- Ensure accuracy when raising charges and issuing communications around balance contract
- Ensure that all documents and letters are produced with the correct content and format
- To be able to deal with complaints from retailers in the appropriate manner
- To identify and recommend new or improved working practices to ensure the success of the role
- To maintain an audit trail of communication activities on the PayPoint systems and associated databases and spreadsheets ensuring compliance with PayPoint standards and data protection
- To work to deadlines and respond in a flexible way to the changing demands of the business
- Portray a positive image of the company by always maintaining a professional manner when communicating with agents and suppliers
- To cross train on other roles within the Business Support team to cover during peak period and times of absence.

**Attributes**
- Ability to deal with complaints
- Good organisational skills with the ability to work in a busy environment and undertake a number of tasks simultaneously
- High level of accuracy and attention to detail
- Excellent written and verbal communication skills
- Have a flexible, pro-active and creative approach
- Ability to work as an individual but also as part of a team
- Ability to work in a fast paced environment and perform well under pressure
- Flexible and adaptable to change

16 hours a week Monday - Friday paying £9,269
3 hours x 4 days and 4 hours x 1 day

**Description**
To undertake any such duties as required consistent with the nature of the role in support of the business support team

**Key Responsibilities**
To provide professional, comprehensive and flexible administrative support to the Business Support team.

**Job Type**: Part-time



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