Membership and Operations Coordinator

3 weeks ago


London, United Kingdom GBTA Full time

**Membership and Operations Coordinator - GBTA EMEA - CONTRACTOR ROLE**

**SUMMARY**

The Membership and Operations Coordinator is a vital role to provide administrative and operational support to EMEA team and to work with colleagues in US, Europe, and APAC to provide excellent level of support.

**STATEMENT OF WORK**

**Membership**
- Process payments
- Issue log in details
- Send the relevant communications agreed by the chapter in local language
- Manage membership renewals process
- Maintain and develop membership database
- Send membership reports

**Member recruitment and engagement**
- Works with team to identify ways to encourage member recruitment and engagement
- Works with Marketing to drive member acquisition activities
- Works with Regional lead to help manage Committee activities

**Events and Webinars**
- Set up events and webinars in Cvent
- Monitor registration to confirm eligibility
- Produce accurate registration reports
- Manage credit control around registration

**Sponsorship**
- Sponsors’ contract and fulfillment
- Invoice payment follow up

**Processes**
- Actively look for ways to improve processes and efficiencies in team
- Actively look for ways to improve member and partner experience
- Identify system issues quickly and resolve

**REQUIREMENTS**
- Bachelor’s degree/License or equivalent work experience
- Bi-lingual - English required; French and/or Italian preferred
- Excellent customer service skills
- Strong written and verbal communication skills
- Superior attention to detail

**PREFERRED EXPERIENCE AND SKILLS**
- Experience of managing membership program
- Marketing and Social media experience
- Database management experience

**TRAVEL REQUIRED**
- 5-10%, based on events and meetings.
- Travel to necessary GBTA EMEA events and meetings as required.
- Possible travel to Annual Convention or other international GBTA events/meetings, as requested.
- Must have a valid current passport.

**CONTRACT DETAILS**

Remote

Ability to travel internationally



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