Customer Service Repairs Executive

1 week ago

Cheltenham, United Kingdom Ultra Electronics Full time

Ultra PCS is looking for a Customer Service Repairs Executive to join the Customer Service Function. The PCS Customer Service function is responsible for growth of the Customer Relationship and Aftermarket sales opportunities.

Through good business relationships and strong, senior-level customer interaction this function will deliver the defined business opportunities and develop a strategy that demonstrates achievable levels of profitable growth in line with the overall business plan. This function is instrumental in setting the strategy for the business for all aspects of Customer Service.

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

As a key member of the team you will be responsible for delivering an exemplary standard of customer service to our Aftermarket customers. You will represent the customer and ensure that their voice is heard and acted upon within Ultra PCS, whilst also understanding and working towards the goals of the business.

You will process spares orders against customer demand, and despatch completed product ensuring on time deliveries. Working and communicating very closely with internal operational teams to ensure efficient and effective communication. Through your close working relationship with customers, you will help to identify potential new business opportunities.

Key Responsibilities:

- Review all customer repair, upgrade/modification and aftermarket spares orders in accordance with departmental procedures, ensuring customer requirements are understood, communicated with the business and where necessary challenged with the customer prior to commencing work on the customer owned products.
- Accurately load customer orders into Ultra’s ERP system.
- Provide customer with timely updates regarding the progression of their orders.
- Provide quotations to the customers for work to be performed on their units.
- Manage the customer interface for all our aftermarket customers providing exceptional service levels in accordance with our support contracts.
- Ensure all aftermarket customer issues are managed effectively and resolved to the mutual satisfaction of the business and our customers.
- Support the cash collection process to maximize our cash flow.
- Work with all areas of the business to resolve all customer issues which are holding up invoice payment or causing a customer complaint/concern.
- There may be additional activities to perform from time to time in order to maximise the contribution to Ultra Electronics PCS goals and objectives.

Required Skills & Experience:
Essential:

- Good customer interface skills
- Exceptional attention to detail
- Well organised and able to plan and schedule work effectively.
- Committed to customer satisfaction but with a strong understanding of the impact on the business.

Desirable:

- Experience in identifying opportunities.
- Aerospace experience (military and civil)
- ERP or other business system
- Awareness of export and import

Security Clearance

**Benefits**:
Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities.- Flexible working within core working hours- Early Finish on a Friday- 25 days holiday with the option to buy/sell 5 days plus bank holidays.- 4 times your annual salary in life assurance- Flexible benefits package (benefits such as, retail vouchers, gym discounts, health screening and more)- Pension Scheme - Less than 5 years' service up to 5.5% employer contributions, 5 years' service + up to 7.5% employer contributions.

Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers.

We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.

  • Customer Service Repairs Executive

    4 weeks ago

    Cheltenham, United Kingdom Ultra Full time

    Ultra PCS is looking for a Customer Service Repairs Executive to join the Customer Service Function. The PCS Customer Service function is responsible for growth of the Customer Relationship and Aftermarket sales opportunities. Through good business relationships and strong, senior-level customer interaction this function will deliver the defined business...

  • Customer Service Repairs Executive

    2 weeks ago

    Cheltenham, United Kingdom Ultra Full time

    Ultra PCS is looking for a Customer Service Repairs Executive to join the Customer Service Function. The PCS Customer Service function is responsible for growth of the Customer Relationship and Aftermarket sales opportunities. Through good business relationships and strong, senior-level customer interaction this function will deliver the defined business...

  • Customer Service Advisor

    2 weeks ago

    Cheltenham, United Kingdom DB Auto Repairs Full time

    **Location: Bishops Cleeve, Cheltenham** We are looking for a Customer service advisor to join our very busy Bodyshop team in Bishops Cleeve. You will need to be someone that has a passion for providing great customer service, an ability to work in a proactive manner that also has previous experience as an automotive service advisor or Bodyshop...

  • Customer Service Advisor

    2 weeks ago

    Cheltenham, United Kingdom DB Auto Repairs Full time

    **Location: Bishops Cleeve, Cheltenham** We are looking for a Customer service advisor to join our very busy Bodyshop team in Bishops Cleeve. You will need to be someone that has a passion for providing great customer service, an ability to work in a proactive manner that also has previous experience as an automotive service advisor or Bodyshop...

  • Customer Service Advisor

    2 weeks ago

    Cheltenham, United Kingdom DB Auto Repairs Full time

    **Location: Bishops Cleeve, Cheltenham** We are looking for a Customer service advisor to join our very busy Bodyshop team in Bishops Cleeve. You will need to be someone that has a passion for providing great customer service, an ability to work in a proactive manner that also has previous experience as an automotive service advisor or Bodyshop...

  • Customer Repairs Coordinator

    1 week ago

    Cheltenham, United Kingdom Ultra Electronics Full time

    Ultra Precision Control Systems (PCS) are looking for a Customer Repairs Coordinator to join the repairs team. As a key member of the team you will be responsible for delivering an exemplary standard of customer service to our Aftermarket customers. You will represent the customer and ensure that their voice is heard and acted upon within Ultra PCS, whilst...

  • Customer Repairs Administrator

    4 weeks ago

    Cheltenham, United Kingdom Ultra Electronics Full time

    Ultra PCS Limited is looking for a Customer Repairs Administrator to join its Repairs Team. This role will involve carrying out and supporting Commercial activities within the team as well as being responsible for receiving and booking in Customer returns and tracking their physical movement through the Repairs process Wherever possible, we will consider a...

  • Customer Service Executive

    2 weeks ago

    Cheltenham, United Kingdom Auger Torque Europe Limited Full time

    Customer Service Executive About Us: Part of the Kinshofer Group, Auger Torque is a highly successful, fast-growing manufacturing and engineering Company in the Earthmoving Attachment market with global distribution and dealer networks. We manufacture innovative hydraulic attachments used with excavators and associated construction equipment. With sites in...

  • Technical Customer Service Executive

    6 days ago

    Cheltenham, United Kingdom Lateral Technology Limited Full time

    **Job description** **Role**:Technical Customer Service Executive **Reports To**:Client Manager **Location**:Remote (with occasional days in office in Cheltenham) **or** in person in Cheltenham, Gloucestershire. **UK based applicants only please.** Lateral Technology is a rapidly growing industry leader in debt management software and is looking for a...

  • Administrator - Repairs Service

    3 weeks ago

    Cheltenham, United Kingdom North Bristol NHS Trust Full time

    Are you the outstanding Administrator we are looking for, the one who will co-ordinate and carry out a range of administrative duties, ensuring service users have access to best equipment repairs service they require? Callers could be the patients, their representatives or carers. As such we are looking for the person with a human touch, treating patients...

  • Technical Customer Service Executive

    2 days ago

    Cheltenham, United Kingdom Lateral Technology Limited Full time

    **Role**:Customer Service Executive (Technical) **Reports To**:Client Manager **Location**:Remote (with occasional days in office in Cheltenham) **or** in person in Cheltenham, Gloucestershire. **UK based applicants only please.** Lateral Technology is a rapidly growing industry leader in debt management software and is looking for a **technically...

  • Technical Customer Service Executive

    2 months ago

    Cheltenham, United Kingdom Lateral Technology Limited Full time

    **Role**:Customer Service Executive (Technical) **Reports To**:Client Manager **Location**:Remote (with occasional days in office in Cheltenham) **or** in person in Cheltenham, Gloucestershire. **UK based applicants only please.** Lateral Technology is a rapidly growing industry leader in debt management software and is looking for a **technically...

  • Customer Service and Administration Executive

    3 weeks ago

    Cheltenham, United Kingdom Clean Linen Services Full time

    **CUSTOMER & ADMIN EXECUTIVE - Special Occasion Linen** **CHELTENHAM** **£23,500 per annum, Pro rata** In addition to a competitive salary, we offer enrolment onto a Pension Scheme, Life Assurance, access to an Employee Assistance Programme, and a Recommend a Friend Bonus Scheme. We also offer continuous training and opportunities for career...

  • Customer Service and Administration Executive

    2 months ago

    Cheltenham, United Kingdom Clean Linen Services Full time

    **Cheltenham** **Customer Service & Admin Executive** **£24,753 per annum, plus Pension, Life Assurance, Employee Assistance Programme, Recommend a Friend Bonus Scheme and opportunities for training and devlopment** **Your new role**: Reporting to the Site Support Manager, and as part of a small team, you will be: - Ensuring that all customer issues are...

  • Administrator - Repairs Service

    2 months ago

    Cheltenham, United Kingdom North Bristol NHS Trust Full time

    Are you the outstanding Administrator we are looking for, the one who will co-ordinate and carry out a range of administrative duties, ensuring service users have access to best equipment repairs service they require? Callers could be the patients, their representatives or carers. As such we are looking for the person with a human touch, treating patients...

  • Gas Service and Repair Engineer

    2 weeks ago

    Cheltenham, United Kingdom CareerBliss Full time

    Job Title: Gas Service and Repair EngineerJob Type: SubcontractorSalary: Price WorkLocation: CheltenhamWe are currently seeking a qualified Gas Engineer to join our team. The successful candidate will be responsible for installing, maintaining, and repairing gas systems and appliances for our clients in the Cheltenham area.Responsibilities:Service, maintain,...

  • Gas Service and Repair Engineer

    2 months ago

    Cheltenham, United Kingdom CareerBliss Full time

    Job Title: Gas Service and Repair EngineerJob Type: SubcontractorSalary: Price WorkLocation: CheltenhamWe are currently seeking a qualified Gas Engineer to join our team. The successful candidate will be responsible for installing, maintaining, and repairing gas systems and appliances for our clients in the Cheltenham area.Responsibilities:Service, maintain,...

  • Gas Service and Repair Engineer

    2 months ago

    Cheltenham, United Kingdom Rock managed services Full time

    Job Title: Gas Service and Repair EngineerJob Type: SubcontractorSalary: Price WorkLocation: CheltenhamWe are currently seeking a qualified Gas Engineer to join our team. The successful candidate will be responsible for installing, maintaining, and repairing gas systems and appliances for our clients in the Cheltenham area.Responsibilities:Service, maintain,...

  • Gas Service and Repair Engineer

    4 weeks ago

    Cheltenham, United Kingdom Rock managed services Full time

    Job Title: Gas Service and Repair EngineerThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Job Type: SubcontractorSalary: Price WorkLocation: CheltenhamWe are currently seeking a qualified Gas Engineer to join our team. The successful candidate will be responsible for installing, maintaining,...

  • Gas Service and Repair Engineer

    3 weeks ago

    Cheltenham, United Kingdom Rock managed services Full time

    Job Title: Gas Service and Repair EngineerThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Job Type: SubcontractorSalary: Price WorkLocation: CheltenhamWe are currently seeking a qualified Gas Engineer to join our team. The successful candidate will be responsible for installing, maintaining,...