Customer Service Advisor

3 weeks ago


Cheltenham, United Kingdom DB Auto Repairs Full time

**Location: Bishops Cleeve, Cheltenham**

We are looking for a Customer service advisor to join our very busy Bodyshop team in Bishops Cleeve. You will need to be someone that has a passion for providing great customer service, an ability to work in a proactive manner that also has previous experience as an automotive service advisor or Bodyshop receptionist.

**About Us**

We are one of the largest independent Bodyshop's in the southwest. DB Auto repairs is a true Family run business which started in 2010. As a company we have a very strong team with a family ethos which is one of the reasons why we continue to go from strength to strength.

**Service Advisor / Bodyshop Reception Job Role**
Meet & greet customers, be their point of contact whilst their vehicle is in the workshop
Provide updates & advise customer on repair work being carried out on their vehicle
Reschedule future servicing or maintenance appointments for customers vehicle
Create customer invoice & talk them through the work which has been carried out

Automotive service background is an advantage but not essential
Ability to upsell to customer whilst delivery excellent customer service
Comfortable working to deadlines
Managing customer expectations with regular communication & updates
Happy managing your own workload & customer base

**What's on Offer?**
£15,000 - £23,500 Basic per annum + Benefits & Group bonus scheme

Salary will be based on experience.

Continual training & self-development

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Automotive service advisor: 1 year (required)

Work Location: One location

**Job Types**: Full-time, Permanent

**Salary**: £15,000.00-£23,500.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Cheltenham: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

Reference ID: CSA002



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