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Customer Service Advisor

4 months ago

Cheltenham, United Kingdom Endsleigh Insurance Full time

**Customer Service Advisor**
**Salary: £20,000 - £21,500**
**Location: Cheltenham - Hybrid working arrangements**

With over 50 years of experience as the student, education, and charity specialists, Endsleigh are part of a growing group of ambitious, high-growth, award-winning businesses that span the insurance value chain.

We’re dedicated to providing marketing leading insurance solutions for students, teachers, alumni and education establishments that’ll make sure they’re protected at every step. Our people are the driving force of Endsleigh, creating an employee-owned company we’re proud of. We aim to create an environment where teams can connect, collaborate and work together to deliver an A-Grade service to all our customers

**Role**

Operating as a Customer Service Advisor within our Account Handler Landlords team, you will be responsible for building rapport and delivering an exceptional service to our customers.

You will be the first point of contact for any enquiries and will support the customer to find a suitable solution to meet their needs and requirements

**Some key accountabilities within this role will include**:

- Assist with all in-bound customer requests and queries and deliver an outstanding level of customer service
- Find the best product solutions for our customers based on their specific needs and requirements
- Strive to meet defined call objectives such as customer experience, productivity, and quality.
- Provide feedback to the Team Leader on customer trends and continuous improvements
- Ensure we adhere to industry regulations at all time and ensure we achieve best practice

**Person**

We are looking for a Customer Service Advisor with excellent communication skills who is able to build rapport with customers. It is important for us, as a people first business, that we have a team how always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
- Excellent relationship building skills
- Ability to spot and identify opportunities and provide solutions
- Strong attention to detail
- Excellent customer service skills
- Positivity and enthusiasm

**Reward**

This is a great opportunity to be part of a transforming business and you will be rewarded by a highly social team culture and competitive salary. We will offer you a fantastic benefits package which includes a defined contribution pension scheme where Endsleigh will contribute 4% of your pensionable salary increasing to 8% at 5 years’ service and rising again to 12% in year 10.

You will start with 22 days holiday plus bank holidays, rising to 25 days after 2years’ and 27 days after 5 years’ service. We also offer all colleagues the ability to buy holidays if they wish to, as well as giving you your Birthday off.

In addition to this we also offer:

- Monthyl Bonus
- Health CashPlan
- Hybrid Working
- Life Insurance
- Income Protection Plan
- Free fruit and healthy snacks
- The opportunity to buy additional holiday
- 2 paid volunteering days
- Funding for team social events via the Endsleigh Fun(d)

**Job Type**: Permanent

**Salary**: £20,000.00-£21,500.00 per year

Schedule:

- Monday to Friday

Work Location: One location