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Customer Repairs Administrator

1 month ago

Cheltenham, United Kingdom Ultra Electronics Full time

Ultra PCS Limited is looking for a Customer Repairs Administrator to join its Repairs Team.

This role will involve carrying out and supporting Commercial activities within the team as well as being responsible for receiving and booking in Customer returns and tracking their physical movement through the Repairs process

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.
- Responsibilities:

- To receive & book in Customer returned units identifying the correct reason for the return
- To manage the movement of Customer repairs whilst they are within the business & maintain records of unit locations
- To handle customer order enquiries in a responsive & professional manner.
- To assist in the expediting of information to ensure the customers’ requirements are met
- To maintain returns tracking spreadsheets for identified product groupings to support repairs reviews
- To process Customer returns after receipt through to agreement of a repair price and returning of the goods
- To support the Customer Repairs Co-ordinator in the loading of customer orders onto the MRP system after liaison with Repair Team members and/or Operations Ream Leaders to ensure an achievable delivery date is given
- To progress Repairs quotations once issued to the Customer to gain timely prove agreement
- To issue order acknowledgements to the customer which accurately reflect the Company’s conditions of acceptance To pro-actively inform the customer of any changes during the repairs process that may impact upon agreed delivery criteria, including the delivery date
- Produce the required release & despatch paperwork, ensuring these reflect the customers’ requirements as stated on the original order
- There may be additional activities to perform from time to time in order to maximize the contribution to Ultra PCS Limited.

Experience & Skills Required:

- Good customer interface skills
- Exceptional attention to detail
- Well organised and able to plan and schedule work effectively
- Committed to customer satisfaction but with a strong understanding of the impact on the business
- Security Clearance:
Applicants must be eligible for SC
- Benefits:

- Every employee is critical to our success and as such we offer a range of flexible employee benefits
- The Cheltenham office has free parking, onsite restaurant and local transport links. In addition you will receive:

- 25 days holiday + bank holidays
- 4x your annual salary in life assurance
- Flexible benefits package _(car scheme, retail vouchers, gym discounts, _ability to buy or sell annual leave and more)_
- Pension Scheme
- Sports and Social club

Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers.

We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.

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