Customer Support Administrator

1 week ago


Cheltenham, Gloucestershire, United Kingdom Shorterm Group Full time
Customer Support Administrator 12 Months Contract Gloucester

Our client is the world leader in Aircraft Landing & Breaking systems, they cover the entire life cycle of its products from Design and Manufacturing to maintenance and repair.

They are actively seeking a Customer Support Administrator.
The role of the Customer Support Administrator is to provide support to the team:

  • Launch all orders in-line with master production schedule (MPS) and update production activity control (PAC) plan.
  • Ensure all internal works order documentation and modification sheets (CRMS) for the launch of Landing Gears is communicated to Operations.
  • Order management to allow the release of advance exchange Landing Gears to the next customer requirement.
  • Ensure commercial aspects of the contract are clearly understood and applied.
  • Act as a focal point for managing communications directly with customers.
  • Generate customer quotations and invoicing in line with the company output plan and works procedures, ensuring clear and concise information is provided to the customer at all times.
  • Capture the customers' expectations and preferences to ensure these customer requirements are satisfied.
  • Working closely with key business stakeholders (KAMs, Sales, Finance, Quality and Operations) to improve the customer service experience.
  • Strong continuous improvement ethic to enhance the customer experience and improve the company's processes and procedures.
  • Optimising profit opportunities afforded by the contract terms while promoting and enhancing the customer relationship.
  • On time issue of quotes and invoicing in line with Sales Plan
  • Timely resolution of customer queries.
  • Launch adherence to MPS plan
  • Delivering continuous improvement projects
  • Strong Commercial skills
  • Effective external customer management skills.
  • Effective communication skills throughout all levels of the business.
  • Good organisational and planning skills.
  • A flexible approach with ability to adapt to different working environments.
  • Highly intune with the voice of the customer.
  • A keenly developed sense of right first time attitude towards quality.
  • Highly motivated, takes accountability, delivers excellence and respects internal and external customers.
  • Experience in a similar role is desirable but not essential. The key attributes to be successful in this role are to be enthusiastic, dedicated, highly motivated, good communicator and a strong attention to detail.


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