Band 4 Service Adminstrator Children's Community

4 weeks ago

Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

**Band 4**:
**Main area**
- Administrative and Clerical
- **Grade**
- Band 4
- **Contract**
- Permanent
- **Hours**
- Part time - 22.5 hours per week (08:00-16:00 Wednesday to Friday)
- **Job ref**
- 343-NN-6207794-A&C-Z**Site**
- Children's Community Nursing Service, Queen Mary's Hospital for Children, St.Helier Hospital
- **Town**
- Carshalton
- **Salary**
- £29,460 - £31,909 per annum including HCAS (outer)
- **Salary period**
- Yearly
- **Closing**
- 21/04/2024 23:59- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
We are looking for an enthusiastic and hard working person to provide comprehensive administrative and clerical support to our Children’s Community Nursing Service.

This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience of children, young people, their families and carers.

**Main duties of the job**:
Responsibility for ensuring:

- Work is customer focused, timely and of a high quality.
- All telephone contacts are managed with good communications skills, using initiative to respond to queries on behalf of the service.
- Liaison with other professionals on behalf of the service and acting as a consistent point of contact for effective communication.
- Mail is dealt with, prioritising those requiring clinical decision-making via a nurse and sorting and storing as required.
- Provision of a high standard of word-processed letters, documents and reports to meet service requirements.
- Photocopying, scanning, storing and distributing documents.
- All patients are registered, referrals applied, appointments are booked and that attendance/non-attendance information is accurately recorded on all appropriate databases.
- Creation and maintenance of accurate databases to evidence service activity.
- Arrangement of meetings, room bookings, production of agenda documents and minute taking.
- Monitoring, ordering and maintenance of stock levels, ensuring rotation of stock. Requisition of stock and non-stock items via SBS and NHS Supply chain requesting purchase orders, processing invoices, receiving and receipting on delivery, unloading and storing.
- Support for senior nurses in Health Roster creation.
- Resources are efficiently and effectively used.

**Working for our organisation**:
**Welcome to Epsom and St Helier University Hospitals NHS Trust**

Thank you for showing an interest in working with us at Epsom and St Helier - a family of more than 7,000 colleagues.

**Above all we value respect. **This means everyone at the Trust - whether a member of staff, a patient or their loved ones - can expect to be treated with respect, whatever their role or background. This ensures kind, positive, professional teamwork, delivering great care to every patient, every day.

By choosing to work here, you also choose to value and role model respect. This means having respect for the Trust and your roles and responsibilities, as well as colleagues, patients and anyone who interacts with the Trust.

**Detailed job description and main responsibilities**:
**Main duties**

Responsibility for ensuring:

- Standards of work are maintained and local and Trust policies are adhered to.
- Work is customer focused, timely and of a high quality.
- All telephone contacts are managed with good communications skills, taking and relaying messages and using initiative to respond to queries on behalf of the service.
- Calls from distressed parents and carers are dealt with in an empathetic manner, using initiative to respond appropriately, escalating to a nurse when available.
- Mail is dealt with, prioritising those requiring clinical decision-making via a nurse and sorting and storing as required.
- Provision of a high standard of word-processed letters, documents and reports to meet service requirements adhering to confidentiality and Trust record-keeping.
- Photocopying, scanning, storing and distributing documents as required, in line with Trust policy.
- Organisation of stored information using the Trust systems and local shared drive in a clear and consistent manner; ensuring compliance with the agreed record keeping systems of the Trust.
- All patients are registered, referrals applied, appointments are booked as per CCNS calendar and that attendance/non-attendance information is accurately recorded on all appropriate databases.
- Use of the Trust tracking system for request of healthcare records by nursing staff is adheres to the Trust Medical Records Policy.
-

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