Customer Service Assistant

3 weeks ago


Dover, United Kingdom Ontrak Recruitment Full time

**Customer Service Assistant Required - Immediate Starts Available**

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

Competitive rates of pay and a great opportunity to kick start your career within the railway.

**Job Role**:Customer Service Assistant

**Locations: Dover Station (**CT17 9SB)

**Shifts**:You will be working on an inital 8 day project. 11/02/2023 - 19/02/2023, shifts can start as early as 3.45am

**Pay rate**:£11.05 per hour

**What makes working for Ontrak so good?**

We pay for your training You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.

**What does a Customer Service Assistant do?**
- Provide an impeccable customer service experience to customers and passengers on the railway.
- Being vigilant and visible to all customers and other members of staff
- Assisting customers with the usage of lifts and luggage
- Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
- Report any anti-social behaviour with little disruption to other passengers as per the Railway Bylaws.
- Must be confident in approaching passengers and helping with travel queries
- Always bringing and outgoing and positive attitude to the station
- Must be able to problem solve
- Constantly proactive during the day helping where needed

**Essential Requirements**
- You must hold valid ID to work in the UK and have a full national insurance number.
- You will be required to pass a drug and alcohol screening

**Job Types**: Full-time, Temporary contract

**Salary**: £11.05 per hour

**Benefits**:

- Free or subsidised travel

Schedule:

- 12 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you able to get to and from Dover Station at any time?

Work Location: One location



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