Customer Service Assistants

2 weeks ago

Dover, United Kingdom Briggs Marine and Environmental Services Full time

**The Company**:
Since the 1970’s the Briggs Group have grown to become one of the world leaders in the marine and environmental services industry, currently employing over 800 dedicated members of staff.

Providing clients with services ranging from terminal operations to subsea cable repair, we are committed to employing dedicated and skilled staff looking for a career that offers stability, genuine career progression and recognition.

Our core values support the Company’s mission and decision making and provides a benchmark for everything that we believe in. They are the Companies fundamental beliefs and are integrated into every employee process shaping the Company’s culture for future success.

**The Role**:
Due to continual growth in partnership with Irish Ferries based in the Port of Dover we are currently recruiting for a new team of Customer Service Assistants on a full-time permanent basis. The nature of the role will be to provide an excellent customer experience to all passengers travelling on the Irish Ferries services from Dover to Calais.

**Main Duties**:

- Checking in of - Freight, IMDG Cargo and Passengers (using Irish Ferries system)
- Reservations, Sales, and Administration duties
- Marshalling and directing traffic for loading and discharge at various locations on the Port of Dover
- Vessel Husbandry, including Forklift Operations
- Operate a hand-held VHF radio
- Assist in Baggage handling requirements for foot passengers
- Passenger and freight terminal operations
- Comply with the DHB and Dover Port safety and security requirements

The successful applicants will be self-motivated with a hands-on working approach, you will be flexible with working hours as shift work is required, excellent communication and customer service skills is essential as well as competent in the use of IT Systems and Hardware.

**What’s in it for you**:
We offer an excellent package with pension, life assurance, Cycle to Work scheme and much more as well as opportunities for on-the-job training and career progression within a stable environment.
- **Role Details**:

- Location
Dover
- Role Type
Permanent | Fulltime
- Closing Date
Sep 8, 2023

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