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Customer Service Administrator in Dover)

5 months ago

Dover Kent, United Kingdom New Appointments Group Full time

We have a rare opportunity for an experienced Customer Service Administrator to join global manufacturer in a long term position.

You will join an established team and support in providing first class customer service and administration. This is a very varied and fast paced role that requires someone who is flexible and adaptable. It is also very process driven whilst completing the end-to-end process from quote through to shipping.

Previous experience within a manufacturing setting would be ideal. It is also essential that you are a confident user of MS Excel.

Your duties will include:

* Handle multi-channel enquiries

* Update the companies CRM system to log and manage customer interactions

* Respond to quote requests and generate quotes

* Create accounts, purchase orders and contract records

* Expedite orders including shipping & customs

Experience, skills & knowledge required to be successful in the role:

* Minimum of 3-years Customer service background to include administration

* Able to meet deadlines, organised and able to follow processes

* MS office skills along with data entry and CRM exposure

* Excellent telephone manner

* Team player

This role is available with an immediate start and is being offered on a temporary basis initially with the view to becoming permanent after successful completion of a trial period.

Full-time hours that are solely office based, 37 hours per week with a 1pm finish on a Friday

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

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