Customer Service Officer

2 months ago


Dover, United Kingdom Kent County Council Full time

Advert
The work of Kent Libraries, Registration & Archives (LRA) service is hugely rewarding. Our fantastic teams make a positive difference to the lives of our many customers by putting our services at the heart of local communities. Customer Service Officers (CSOs) lead the front-line teams in Kent’s town centre and branch libraries. They make sure the needs of customers are met and the day-to-day business is delivered to the highest standards.

The CSO role is a very interesting and broad one, which will enable you to be involved in many aspects of services. One day you could be supervising the delivery of library services and line managing staff, the next you could be dealing with customer enquiries or completing birth and death registrations. The registration aspect of the CSO role requires a sensitive approach to customer service, as well as good accuracy to ensure information is recorded in line with legal requirements.

The successful person will be a great people manager, who can be resilient when dealing with day-to-day operational challenges and enjoy meeting and working with a wide range of people.

The role also offers a wide range of development opportunities, both within Libraries, Registration & Archives and wider parts of KCC. We provide a broad range of training courses to develop our colleagues and also help them progress in their skills and careers.

30 hours per week are worked across a range of hours including weekends, and you may be required to undertake periods of lone working, as well as occasional working at other locations across the Dover District

As a Kent County Council employee you will enjoy the following benefits:

- 27 days annual leave rising to 29 after 5 years, plus bank holidays.
- Competitive salary.
- Local Government Pension Scheme.
- Opportunities for training and professional development.
- A wide range of health and wellbeing support.
- Good work/life balance.
- Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Interview dates: Week commencing 26th June

Contact Details

About The Company



  • Dover, United Kingdom Pure Garden Buildings Full time

    Have you provided administrative support for before? Would you enjoy working in a varied and stimulating role? If so an exciting opportunity has arisen to join our small but rapidly growing team here at Pure Garden Buildings. We are seeking a full time administrator that has prior Administrative experience and has excellent organisational and communication...


  • Dover, United Kingdom HR GO Recruitment Full time

    HRGO are seeking a Customer Service Advisor to join a busy working environment within a Logistics industry on a temporary basis. The role is Monday to Friday working 0900 - 1700, and is based in Dover, Kent. Main duties would include: - Dealing with phone requests - Ensuring customers receive efficient and accurate service - Prioritising requests To be...


  • Dover, United Kingdom New Appointments Group Full time

    We have a rare opportunity for an experienced Customer Service Administrator to join global manufacturer in a long term position. You will join an established team and support in providing first class customer service and administration. This is a very varied and fast paced role that requires someone who is flexible and adaptable. It is also very process...


  • Dover, United Kingdom Megger Full time

    We are always looking for exceptional individuals to join our multinational group of talented professionals and right now we’re seeking to recruit a highly skilled and motivated Customer Service Administrator As a Customer Service Administrator, you will play a crucial role in providing a first-class customer service in the customer journey at Megger. You...


  • Dover, United Kingdom P&O Ferries Full time

    Are you an individual who loves to provide customers with a fantastic level of service? Here at P&O Ferries we are looking for customer service advisor based here in Diver to join our busy contact centre team. This is such an exciting time to join P&O Ferries with 2 new ships joining our fleet in 2023 as well as being part of the DP World family it is a...


  • Dover, United Kingdom New Appointments Group Full time

    We have a rare opportunity for an experienced Customer Service Administrator to join global manufacturer in a long term position. You will join an established team and support in providing first class customer service and administration. This is a very varied and fast paced role that requires someone who is flexible and adaptable. It is also very...


  • Dover, United Kingdom UK Civil Service Full time

    Job summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it�s really like to work at HMRC.�� �Visit our to watch the full series and come and discover your potential.If you have an open and...


  • Dover, United Kingdom DFDS Full time

    Our Freight Customer Service Team is always busy with bookings and enquiries for our Dover, Calais, Dunkerque and Sheerness Ports. Therefore, we are on the lookout for a Freight Customer Services Specialist to join us in Dover! You’ll be creating bookings for customers, which may include abnormal or hazardous cargo, and supplying them with their...


  • Dover, United Kingdom Ontrak Recruitment Full time

    **Customer Service Assistant Required - Immediate Starts Available!** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job Role**:Customer Service...


  • Dover, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Dover venue. Flexibility and a passion for dealing with customers are vital for these positions. You...


  • Dover, United Kingdom Briggs Marine and Environmental Services Full time

    **The Company**: Since the 1970’s the Briggs Group have grown to become one of the world leaders in the marine and environmental services industry, currently employing over 800 dedicated members of staff. Providing clients with services ranging from terminal operations to subsea cable repair, we are committed to employing dedicated and skilled staff...


  • Dover, United Kingdom DFDS Full time

    Welcome onboard! We’re recruiting DFDS, Europe’s leading ferry operator, is looking for Stewards and Stewardess's for week on week off walk on/walk off, weekend walk-on / walk-off, part-time, temporary and longer-term roles. All offer flexible shift patterns. to work onboard our ferries operating from Dover to Dunkirk on the English Channel. We are...


  • Dover, United Kingdom P&O Ferries Full time

    **The role** We are looking for people who can delight customers and provide a fantastic level of service. You will be outgoing, gregarious and looking for a challenging role. We are not necessarily looking for any previous contact centre experience, we are looking to recruit individuals who can engage with customers and start their P&O journey right. We...


  • Dover, Kent, United Kingdom Places Leisure Full time

    We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and...


  • Dover, Kent, United Kingdom Places Leisure Full time

    We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and...


  • Dover, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Healthcare on a permanent casual basis, contracted to 0 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly...


  • Dover, United Kingdom P&O Ferries Full time

    **The role** We are looking for people who can delight customers and provide a fantastic level of service.You will be outgoing, gregarious and looking for a challenging role.We are not necessarily looking for any previous contact centre experience, we are lookingto recruit individuals who can engage with customers and start their P&O journey right. We have...


  • Dover, United Kingdom DFDS UK & Ireland Full time

    Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Freight Customer Service Specialist. **Be part of the movement - and play your part** **About...


  • Dover, United Kingdom Places for People Full time

    We are Places Leisure, a Real Living Wage Employer, we run leisure sites across the UK to help people stay active and live their best lives. We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do...


  • Dover, Kent, United Kingdom New Appointments Group Full time

    We have a rare opportunity for an experienced Customer Service Administrator to join global manufacturer in a long term position. You will join an established team and support in providing first class customer service and administration. This is a very varied and fast paced role that requires someone who is flexible and adaptable. It is also very...