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Customer Service Advisor

7 months ago

Dover, United Kingdom DFDS Full time

We’re passionate about delivering an excellent service to our customers and as our work is increasing in Dover, we’re looking for a Customer Service Advisor to join our existing team to help manage this new work, without compromising our service. If you’re looking for a role within a fast paced, customer service environment, we have the role for you

Working Monday to Friday 8am - 5pm, you’ll be communicating with customers and chasing updates on collections and deliveries. Creating orders, you’ll be assisting the planning department and liaising with the planning department when any issues arise. You’ll be working as part of a small team of 6 who are really supportive in the fast-paced environment.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:

- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Thrive, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

**Who We Are. **DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 3.6bn. To over 8,000 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For four million passengers, we provide safe overnight and short sea ferry services. We have more than 11,000 employees, located on ships and in offices across more than twenty countries. DFDS was founded in 1866, with our headquarters in Copenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We are part of the CILT Top 30 Logistics Providers List.

**Region**: England

**Job type**: Permanent

**Working hours**: Full-time

**Working days**: Day

**Location**: Dover

**Contacts**:
Talent Acquisition Team