Business Admin Apprentice

6 months ago


Wirral, United Kingdom B-Skill Ltd Full time

Through an apprenticeship you learn while you earn.

B-Skill are proud to be working in partnership with Raventa.
- Assist with on-line customer orders in a timely manner by ensuring customers receive relevant order acknowledgments and the order is scheduled into production in time to meet the agreed delivery date
- Effectively handling and being accountable for all types of order entry
- Seek order progress information from other departments through positive communication and collaboration
- Provide a friendly, responsive & professional service to all customers, presenting a positive impression of the business and products
- Respond to customer enquiries through providing information about the company’s full range of products and services
- Ensure that every customer sales enquiry is dealt with in a timely manner
- Ensuring a prompt and considered response to any complaint in consultation where appropriate with colleagues and ensure that the situation is resolved over and above the expectations of the customer
- Open customer accounts by accurately recording all relevant information. **Assist with managing and protecting customer information, including sensitive financial information, in accordance with relevant legislation**:

- Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
- Ensuring an efficient and organised system and workspace
- Fully supportive of and active in business improvement projects
- Taking occasional responsibility for the induction and development of new members of staff
- Meeting the training and development requirements of the job role
- Flexibility to support other areas of the business as and when needed
- Assisting sales personal with appointment
- Assisting commercial department to speak to potential customers.
- Developing positive working relationships with customers
- Following up on quotes/samples sent out
- Assisting sales personnel on planning appointments/routes
- Good team player

**Required Skills**:
A keen interest in both customer service & commercial to support an existing Customer Service & Commercial Department would be beneficial.

**Other**:
Full-time, Permanent (Monday to Friday 8:30 am - 5:30 pm with a half hour (unpaid) lunchbreak

Location - CH62

Work Location: In person



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