Apprenticeship in Business Administration
2 days ago
An apprenticeship in a busy GP Practice to learn and support the admin duties of the practice as well as gaining a level 3 Business Administration qualification. You will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
**Annual wage**
£18,525
**Working week**
Eastham group practice is open 5 days a week from 8:00 - 18:30. 37.5hrs per week, days/shift pattern to be discussed on interview.
Total hours per week: 37.5 hours a week
**What will the apprentice be doing?**
- Maintain and monitor the practice appointment system.
- Process telephone and e-consults for appointments.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies.
- Photocopy/scan documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients’ healthcare records as necessary.
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team. Manage all queries as necessary in an efficient manner.
- Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested.
**What training will the apprentice take and what qualification will the apprentice get at the end?**
Enrolment on the Business Admin Level 3 apprenticeship with PMA Ltd and the following internal training:
- Internal Training (1-1 sessions, shadowing).
- Mandatory Training via TeamNet (internal staff website).
- Protected Learning Time (every quarter).
- Team Meetings that include training.
- Mentoring.
**What is the expected career progression after this apprenticeship?**
The offer of future employment at Eastham Group Practice.
**Requirements and prospects**
**Desired skills and personal qualities**
- Communication skills
- IT skills
- Customer care skills
- Administrative skills
- Team working
- Skills in Microsoft Office
**Qualifications**
- GCSE or equivalent English (Grade C/4) desirable
- GCSE or equivalent Maths (Grade C/4) desirable
**Things to consider**
**Job Types**: Full-time, Apprenticeship
**Salary**: £18,525.00 per week
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wirral: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: VAC1000135371
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