Document Services Assistant

6 months ago


Manchester, United Kingdom Slater Gordon Full time

**Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services.**

We have an exciting opportunity for a Document Services Assistant to join our team in Manchester.

Within this role you will support the department in providing services as part of a customer focused objectives, our services include:

- Records Management (File Archiving & Retrieval Services)
- Document Scanning and Reprographics, document and files filleting and maintaining accurate up to date administrative records.
- Legal understanding about drafting and handling of Wills, Deeds and Probate documents.
- Clients engagement and support including coordination with practice areas for legal advice and services
- Completing all administrative legal tasks associated with document retrieval requests to ensure that all cases are completed in budget and on time.

**Responsibilities**:

- Scan on demand requests and Reprographics to keep the records of the documents sent out associated with closed requests
- Facilitate and respond to all the file requests and communication coming via the Document Retrieval portal
- Uploading digital documents delivered by 3rd party suppliers onto department SharePoint repositories
- Document management and maintaining accurate and up to date processing logs for digital services delivered by 3rd party suppliers
- Screen telephone calls and take relevant messages or deal with enquiries where possible from clients, executives and others.

**About You**:

- Previous experience in Document and Records management desirable
- It would be an advantage if you have experience of quality standards and have helped your employer maintain **ISO9001** status.
- Ability to deal with many people or request during the working day in a busy office environment whilst maintaining a calm and professional composure
- Comfortable with databases and systems input - some analytical ability is preferable.
- Competent with MS Office including Word and Excel and **SharePoint**:

- Ability to manage multiple issues at any one time

**What we offer in return**:
We offer a hybrid working environment, alongside a competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award
- winning law firm.



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