Vehicle Disposal Administrator

2 weeks ago

Chesterfield, United Kingdom United Rental Group Full time

As our Vehicle Disposal Administrator, your role is essential in ensuring the accuracy of our vehicle disposal invoicing processes and maintaining effective communication with our customers. You will work very closely alongside our Used Vehicle Sales Executive, supporting with each aspect of the disposal cycle. You will be required to verify billing details meticulously, handle inquiries promptly and professionally, and coordinate seamlessly with our network of suppliers.

Your attention to detail will be crucial as you update vehicle values based on market trends and handle DVLA documents efficiently to ensure legal compliance. You will possess strong organisational skills as you are required to maintain our documentation systems as well as offer comprehensive support to the wider Defleet team during peak periods. Your collaborative spirit will contribute to a positive and efficient work environment as you work closely with our team to achieve our goals.

**Duties**
- Verify billing addresses, contact information, and calculations to ensure precise invoicing and accurate pricing.
- Produce timely and precise invoices for auctioned items, incorporating thorough descriptions and sales prices.
- Communicate release instructions clearly to customers, manage enquiries promptly and professionally, and coordinate with Refurb Centres for swift collections.
- Update vehicle values accurately based on market trends, verify valuation information before entry, and maintain consistency in data entry formats.
- Handle DVLA documents promptly and accurately, process SORN efficiently for legal compliance, and maintain thorough records for auditing purposes.
- Organise and maintain documentation systems, ensure proper categorisation and labelling, and assist with data entry and ad-hoc tasks.
- Manage Certificates of Conformity for both active fleet vehicles and those already disposed of, ensuring timely dispatch to appropriate recipients.
- Offer comprehensive support during peak periods, assist with workload management and coordination.
- Act promptly on DVLA acknowledgements, monitor acknowledgment processes closely, and document and maintain records for reference.
- Efficiently process Road Fund Licence cheques, maintain detailed financial records, and coordinate with finance departments for accurate allocation.
- Offer professional assistance to callers, demonstrate active listening and empathy, and follow established communication protocols.
- Collaborate effectively with team members, foster a supportive and inclusive work environment, and communicate openly and transparently.
- Establish and maintain organised documentation systems, implement consistent categorisation and labelling, and regularly review and update systems.

**About You**
- Are you ready to tackle new challenges with enthusiasm and energy?
- Do you thrive in a collaborative environment and enjoy interacting with colleagues and customers alike?
- Are you driven to excel and eager to contribute to the success of our team?
- Can you maintain focus, stay organized, and prioritize effectively in a fast-paced setting?
- Do you approach tasks with optimism and a can-do attitude?
- Are you adept at building relationships and communicating effectively with others?
- Can you convey information clearly and professionally, both verbally and in writing?
- Do you have the ability to adapt and succeed in challenging situations, learning new processes and procedures efficiently?

**Job Types**: Part-time, Permanent

Pay: From £19,500.00 per year

Expected hours: 30 per week

**Benefits**:

- Company car
- Company events
- Company pension
- Cycle to work scheme
- Free fitness classes
- Free parking
- On-site gym
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: In person

Application deadline: 31/05/2024

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