Customer Service Advisor

2 weeks ago

Huntingdon, United Kingdom Huntingdonshire District Council Full time

Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people.

Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making.

At HDC we want to employ staff who embody our **icare** values (**Inspiring, Collaborative, Accountable, Respectful, Enterprising**), all of which support our ultimate purpose of putting our customers first.

**Job details**:
An excellent opportunity has arisen to join our fantastic Customer Service team on a full time, permanent basis. You will be part of a highly skilled and committed team delivering the council's Customer Contact Service, offering a first-class customer experience, and maximising value for money.

The main access channel is the telephone therefore the role is predominantly call centre based. Advisors are required to work in any of the Customer Service locations on a rota basis, with approximately 90% and 10% split.

The Customer Service team advise on a wide range of council services including but not limited to Housing, Operational Services, Environmental Issues, Council Tax, Benefits, Planning and Elections, and encourage the use of our Customer Portal for self-serve purposes.

A key responsibility of the role is to effectively identify customer needs and be able to resolve and deal with enquiries in all service areas within the limitations of the service.

The core working hours are Monday to Thursday 8.45am - 5pm, and Friday 8.45am - 4.30pm. Advisors work to a structured rota with defined lunch breaks and working patterns.

The role is based in Pathfinder House, Huntingdon. Following completion of full training to the required standard there are working from home opportunities on a rota basis.

You will deliver a wide range of council services directly to the customer and seek to resolve enquiries at the first point of contact. You will also take advantage of opportunities to resolve multiple enquiries at the same time to increase efficiency and enhance the customer experience.

You will have the ability to learn all systems required to provide the services mentioned above as well as the ability to cope with change and remain flexible to undertake a variety of duties.

Able to respond to both routine and complex queries, you’ll be known for your ability to build relationships and inspire trust in both you and the council.

**Apply**:
The closing date is

**Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.**

**Working for the council**:
View our benefits.

  • Customer Service Advisor

    5 days ago

    Huntingdon, United Kingdom TALENTTECH RECRUITMENT LTD Full time

    **Customer Service Advisor** **Professional Services Company - Based in Huntingdon** **Commutable from Cambridge, Kettering, Bedford, Peterborough, St. Neots** **£18,750 Basic Salary + Benefits Scheme + Pension + Progression** - A fantastic opportunity for someone looking to further their career in the commercial world, working for a large global...

  • Customer Service Advisor

    4 weeks ago

    Huntingdon, United Kingdom Kier Group Full time

    We're looking for a **Customer Service Advisor **to join our Anglian Water team based in Huntingdon **Location**: Office based in Huntingdon **Contract**: Permanent, full time - flexible and part-time hours may be available if desired, just let us know **What will you be responsible for?** As a Customer Services Advisor, you'll be working within the...

  • Customer Service Advisor

    4 weeks ago

    Huntingdon, United Kingdom Energy house Full time

    Customer Service Advisor Required The key responsibilities will include, but not be limited to: - Communicating face to face or via telephone to deliver a funding allowance to help update their properties - Engaging with existing customers - Promoting company services and extras - Booking appointments and filing customer reports - Arranging and booking in...

  • Customer Service Advisor

    4 weeks ago

    Huntingdon, United Kingdom 1st Choice Staff Recruitment Full time

    Do you enjoy customer service delivery? Do you have IT skills? Customer Service Advisor Huntingdon Full Time, Permanent Monday – Friday – 37.5 hours per week shift - Between 8am & 6pm Our client is seeking to add to their Customer Service team a further Advisor delivering first class customer service to customers either by telephone or...

  • Customer Service Advisor

    4 weeks ago

    Huntingdon, United Kingdom Kier Group Full time

    We’re looking for a **Customer Service Advisor** to join our team based in Huntingdon. **Location**: Huntingdon - office based **Contract**: Permanent, full time - flexible and part-time hours may be available if desired, just let us know. **Responsibilities** Kier Utilities brings the built environment to life, keeping people and business...

  • Service Advisor/customer Advisor

    4 weeks ago

    Huntingdon, United Kingdom Vindis Group Full time

    **A Little Bit About Us**: The Vindis Group is seeking to appoint a Service Advisor/Customer Advisor to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued...

  • Customer Service Advisor

    6 days ago

    Huntingdon, United Kingdom 1st Choice Recruitment Full time

    PH3168 Customer Service Advisor Huntingdon Full Time, Permanent Monday - Friday - 40 hours per week - Between 8am & 6pm, Shift 1 - 8am - 4.30pm, Shift two 9.30am - 6pm (mixture of both) £20,500 If you are computer literate and keen to learn - then our client offers a great opportunity to deliver first class customer service to their clients. On offer is...

  • Customer Service Advisor

    2 weeks ago

    Huntingdon, United Kingdom Bank of Ireland Full time

    Customer Service Advisor - Huntingdon Huntingdon, Cambridgeshire, United Kingdom | Onsite Permanent | Full time Closing date: May 9, 2024

  • Customer Service Advisor

    5 days ago

    Huntingdon, United Kingdom Bank of Ireland Full time

    Customer Service Advisor - Huntingdon Huntingdon, Cambridgeshire, United Kingdom | Onsite Permanent | Full time Closing date: May 17, 2024

  • Customer Claims Advisor

    2 days ago

    Huntingdon, United Kingdom Staffline Full time

    **Customer Claims Advisor - in Huntingdon PE29** Our client, a leading UK Insurance Restoration business who help those that have suffered losses caused by events such as fire, flood, accidental damage and storm are recruiting for a Customer Claims Advisor - Employment Type: Permanent - Location: Huntingdon PE15 - Various Shift Patterns - Salary:...

  • Service Advisor

    4 weeks ago

    Huntingdon, United Kingdom Vindis Group Full time

    **A Little Bit About Us**: The Vindis Group is seeking to appoint an Service Advisor to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we...

  • Senior Service Advisor

    5 days ago

    Huntingdon, United Kingdom Perfect Placement Uk Ltd Full time

    **Senior Service Advisor in Huntingdon.** Are you an experienced Senior Service Advisor in Huntingdon? Are you looking for a new role as a Senior Service Advisor in Huntingdon? Our client is a Dealership in Huntingdon, who is looking to hire an experienced Senior Service Advisor for their team. Hours of work for this role as a Senior Service Advisor are...

  • Senior Service Advisor

    5 days ago

    Huntingdon, United Kingdom Perfect Placement Uk Ltd Full time

    **Senior Service Advisor in Huntingdon.** Are you an experienced Senior Service Advisor in Huntingdon? Are you looking for a new role as a Senior Service Advisor in Huntingdon? Our client is a Independent Garage in Huntingdon, who is looking to hire an experienced Senior Service Advisor for their busy service department. Hours of work for this role as a...

  • Customer Service Advisor

    4 weeks ago

    Huntingdon, Cambridgeshire, United Kingdom Bank of Ireland Full time

    What is the opportunity?Working as part of a dynamic team you will have the opportunity to work closely with our vehicle suppliers and other business partners to enhance your communication and Customer Care Skills.This is an excellent opportunity that will enable you to build your career within Marshall Leasing and the wider Bank of Ireland business...

  • Customer Hub Advisor

    5 days ago

    Huntingdon, United Kingdom Vindis Group Full time

    **A LittleBit About Us**: TheVindis Group is seeking to appoint a Customer Advisor to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we...

  • Claims Advisor

    5 days ago

    Huntingdon, United Kingdom Infinity Recruitment Consultancy Ltd Full time

    Are you an experienced telephone based customer service advisor seeking a customer focused role Monday to Friday with no weekend work? Do you have strong telephone based customer service experience? Our client with offices based in Huntingdon is seeking an empathetic and experienced Customer Claims Advisor to join them on a permanent basis working Monday...

  • Customer Service Advisor, Huntingdon

    4 weeks ago

    Huntingdon, United Kingdom Bank of Ireland Full time

    **What is the opportunity?**: Working as part of a dynamic team you will have the opportunity to work closely with our vehicle suppliers and other business partners to enhance your communication and Customer Care Skills. This is an excellent opportunity that will enable you to build your career within Marshall Leasing and the wider Bank of Ireland business...

  • Service Advisor

    5 days ago

    Huntingdon, United Kingdom Vindis Group Full time

    **A Little Bit About Us**: The Vindis Group is seeking to appoint an Service Advisor to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we...

  • Customer Service Advisor

    4 weeks ago

    Huntingdon, United Kingdom Bank of Ireland Full time

    What is the opportunity? Working as part of a dynamic team you will have the opportunity to work closely with our vehicle suppliers and other business partners to enhance your communication and Customer Care Skills. This is an excellent opportunity that will enable you to build your career within Marshall Leasing and the wider Bank of Ireland business...

  • Customer Service

    7 days ago

    Huntingdon, United Kingdom DENTAL DIRECT UK LTD Full time

    We are on the lookout for people like us; people who put our customers at the heart of everything they do. Together we aim to ensure that they get top-notch service every time. In fact that's our first core value : Customer First, followed closely by Entrepreneurial Spirit, Trust and Confidence, Responsibility, Ambition and Valuing Individuals. So if these...