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Customer Service Delivery Station Liaison

3 months ago

Harlow, United Kingdom Amazon.com Full time

**At Amazon, we understand that work doesn’t stop on the job.**

**That’s why we have warehouse jobs that work for you.**

**Job title - **Customer Service Delivery Station Liaison
**Location** - DHW1 Third Avenue, Harlow CM19 5AW, United Kingdom
**Pay Rate** - £ 11.40
**Shift**:

- Wednesday-Saturday, 10:00 - 20:45
Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Harlow. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.
It’s a crucial role in Amazon’s Customer Service team as part of our mission to be Earth’s most customer-centric employer.

**What will you do as a Delivery Station Liaison?**
- Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
- Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
- Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
- Treat customers with respect, resolve conflicts and set appropriate expectations
- Approach problems logically and with good judgment to ensure the best customer outcome
- Make quick and effective decisions on behalf of the customer
- Work a full-time, shift-based schedule (40+ hours per week)
- Monitor customer deliveries in real-time for delivery success
- Perform the following tasks, with or without reasonable accommodation:

- Locate packages in station warehouse and liaising face to face with delivery station stakeholders
- Work in an environment where the noise level varies and can be loud
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

**What skills and qualifications do you need?**
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
- Previous experience, or an interest to work, in customer service
- Ability to effectively prioritize work time to ensure efficiency
- 'A’ Level education or equivalent preferred

**What will you get in return?**
- Pension plan
- Competitive holiday (30 days)
- Health insurance
- Life insurance
- Amazon discount code
- Employee assistance program

You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

If successful, we will contact you about the next steps

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.