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Customer Service Delivery Station Liaison

7 months ago

Harlow, United Kingdom Amazon.com Full time

**At Amazon, we understand that work doesn’t stop on the job.**

**That’s why we have warehouse jobs that work for you.**

**Job title - **Customer Service Delivery Station Liaison
**Location** - DHW1 Third Avenue, Harlow CM19 5AW, United Kingdom
**Pay Rate** - £ 12.70
**Shift**:

- Wednesday-Saturday, 10:00 - 20:45
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

**What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers’ parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.

**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Wednesday to Saturday 10:00am to 20:45pm.
**What qualifications do we need from you?**
- Have the right to work in the United Kingdom without restrictions
- Experience in customer service, retail or hospitality industry
- Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
- Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
- Excellent time-management, organisational, and prioritisation skills.
- Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
- Ability to take ownership and be proactive. Intermediate computer literacy.
**What strengths will you bring?**
- Hard-working, articulate, and detail-orientated
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.

**What benefits will you receive?**
- Pension Plan
- Competitive holiday allowance
- Health insurance
- Life insurance
- Amazon.co.uk discount
- Employee assistance program
- Organisational progression options
- Additional add-on benefits of your choice

You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central[CS4] to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.